Subject: Ticket Assigned - Conversation with Tania Lolla Kaddoura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 09:50:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tania Lolla Kaddoura Tania Lolla Kaddoura                    Hi , I am sorry.   I don't think you understand the issue here.  My order is out every day for delivery. That's not a problem. I just never received it !!!  I get a message  in the morning, and then without contacting me again, I get the message at night that my delivery is unsuccessful.           01:37 PM, 16th Feb                     Tania Lolla Kaddoura                    Thank you again           01:38 PM, 16th Feb                   Mais                   Hi Tania, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:44 PM, 16th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:44 PM, 16th Feb                   Mais                   Please give me a minute to check.           01:44 PM, 16th Feb                   Mais                   Could you please confirm your contact number and your address?           01:45 PM, 16th Feb                     Tania Lolla Kaddoura                    055 2777 171  Damac Hills 2 VIRDIS TOWER C  APARTMENT 1202           01:46 PM, 16th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:46 PM, 16th Feb                   Mais                   We will get in touch with you and deliver your order at the soonest we can           01:46 PM, 16th Feb                     Tania Lolla Kaddoura                    Thank you. Let's hope so           01:47 PM, 16th Feb                   Mais                   Sure, we will do our best to sort it out at the soonest we can           01:47 PM, 16th Feb                   Mais                   Is there anything else I can assist you with?           01:49 PM, 16th Feb                     Tania Lolla Kaddoura                    Thank you           01:50 PM, 16th Feb                   Mais                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:50 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5719033