Subject: Ticket Assigned - Conversation with Nilu Jayasinghe
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 12:47:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nilu Jayasinghe Nilu Jayasinghe                    Hi. I received the order and would like to exchange three items out of 4. How do I go about it?           04:11 PM, 15th Feb                     Nilu Jayasinghe                    I signed in as a guest           04:12 PM, 15th Feb                   Ziena                   Good Afternoon Nilu, Thank you for contacting Max, This is Ziena, How may I assist you today?           04:14 PM, 15th Feb                   Ziena                   Please accept our full apologies for this inconvenience. However, we would like to inform you that we can only accept return requests for Max products and a refund will be processed after receiving the item in our warehouse and completing the quality check procedures           04:14 PM, 15th Feb                     Nilu Jayasinghe                    Hello Zaina I’ve received my order & would like to exchange 3 items with different sized & colours           04:15 PM, 15th Feb                   Ziena                   Kindly note that we can accept the return requests only for Max products           04:17 PM, 15th Feb                     Nilu Jayasinghe                    Yes they all are Max products           04:17 PM, 15th Feb                   Ziena                   You can return the items within 14 days form receiving the order to the store r through online           04:18 PM, 15th Feb                     Nilu Jayasinghe                    How will I do it online  I checked in as a guest           04:18 PM, 15th Feb                     Nilu Jayasinghe                    I purchased online           04:18 PM, 15th Feb                   Mais                   Could you please share with us the name of the item you want to return as it is on the site?           04:22 PM, 15th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:26 PM, 15th Feb                     Nilu Jayasinghe                    Embroidered Top with Puff Sleeves blue colour - size M&L   Ribbed knee length A-line Dress with button closure and 3/4 sleeves Gray colour - size L           04:26 PM, 15th Feb                     Nilu Jayasinghe                    I need to exchange as the following  Two embroidered blouses need size S from both  One Blue  colour & one White colour  Ribbed knee length A line dress Need size S Black colour           04:33 PM, 15th Feb                   Mais                   We regret to inform you that the exchange service is not available for MAX products           04:35 PM, 15th Feb                   Mais                   However, we have created a return request has been created for the products from the order No. 9414739789 dated on 15-2-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           04:35 PM, 15th Feb                     Nilu Jayasinghe                    When will my money be sent back?           04:36 PM, 15th Feb                     Nilu Jayasinghe                    Refund of money will be returned by cash?           04:39 PM, 15th Feb                   Mais                   Kindly note that the amount will be refunded to the same card which you paid from           04:42 PM, 15th Feb                     Nilu Jayasinghe                    Can I please how long will it take?           04:43 PM, 15th Feb                   Mais                   Kindly note that we need 3-5 working days to collect your items and 3-5 working days to reach our warehouse and process the refund           04:44 PM, 15th Feb                     Nilu Jayasinghe                    Alright thanks           04:45 PM, 15th Feb                   Mais                   Is there anything else I can assist you with?           04:46 PM, 15th Feb                     Nilu Jayasinghe                    That’s it thanks for your assistance !           04:46 PM, 15th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:47 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5715369