Subject: Ticket Assigned - Conversation with Marwa Jabir
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 12:47:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marwa Jabir Marwa Jabir                    Hello           04:23 PM, 15th Feb                   Mais                   Hi Marwa, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:24 PM, 15th Feb                     Marwa Jabir                    Good evening           04:25 PM, 15th Feb                     Marwa Jabir                    I want to ask if i can exchange a hoodie from my order !           04:25 PM, 15th Feb                     Marwa Jabir                    I ordered online but when it arrived one tshirt was little smaller than I expected so can i exchange it ?           04:26 PM, 15th Feb                     Marwa Jabir                    Cause i dont want to return it and make another order just for the tshirt !           04:27 PM, 15th Feb                   Mais                   Please accept our full apology that the exchange service is not available for MAX products, we can arrange a collection process and you can re order the item you wish with your specified size           04:29 PM, 15th Feb                     Marwa Jabir                    The problem in that is i would have to pay for a shipping           04:30 PM, 15th Feb                     Marwa Jabir                    Which i dont want cause i already order the first time and made sure that i get free shipping           04:31 PM, 15th Feb                   Mais                   We kindly ask you to please check with the store team if they can assist you with this, but the exchange service is not available for MAX           04:36 PM, 15th Feb                   Mais                   Is there anything else I can assist you with?           04:37 PM, 15th Feb                     Marwa Jabir                    I order online how would i ask the store about it?           04:38 PM, 15th Feb                   Mais                   Kindly note that you can visit the store and return the item to it, just please make sure to have the invoice with you.           04:41 PM, 15th Feb                     Marwa Jabir                    The problem is I’m in Dibba alhisn : i dont have any Max store near me           04:42 PM, 15th Feb                     Marwa Jabir                    Thats why i order online           04:42 PM, 15th Feb                   Mais                   We regret to inform you that we can only arrange a return process through the online           04:44 PM, 15th Feb                   Mais                   Is there anything else I can assist you with?           04:46 PM, 15th Feb                     Marwa Jabir                    No           04:46 PM, 15th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:46 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5715367