Subject: Ticket Assigned - Conversation with Nevise
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 10:20:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nevise Nevise                    I got the delivery           02:00 PM, 15th Feb                     Nevise                    I didn’t receive my eyeliner           02:00 PM, 15th Feb                     Nevise                    Can I pick it up at mall of emirates?           02:00 PM, 15th Feb                     Nevise                    9414633135           02:01 PM, 15th Feb                     Nevise                    I checked everywhere and it’s not here           02:01 PM, 15th Feb                     Nevise                    Barry M khol Eyeliner           02:01 PM, 15th Feb                   Mais                   Hi Nevise, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           02:02 PM, 15th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:02 PM, 15th Feb                   Mais                   As per our records the order 9414633135 has been delivered to you on 15-2-23, could you please check with your family members?           02:04 PM, 15th Feb                     Nevise                    What family members??           02:04 PM, 15th Feb                     Nevise                    Seriously!           02:04 PM, 15th Feb                     Nevise                    I looked at the box it’s empty i’m on my own           02:04 PM, 15th Feb                     Nevise                    there is no eyeliner           02:05 PM, 15th Feb                     Nevise                    worst customer service ever honestly I’m sorry will never use again it’s already my order has been late and was supposed to arrive yesterday           02:05 PM, 15th Feb                     Nevise                    I don’t even need half of the items now and there is no eyeliner           02:05 PM, 15th Feb                     Nevise                    what you mean I check with family members?           02:06 PM, 15th Feb                     Nevise                    The delivery came and I am missing an item           02:06 PM, 15th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:10 PM, 15th Feb                   Mais                   Please give me a minute to check.           02:10 PM, 15th Feb                   Mais                   Sorry for the delay, we are still checking           02:14 PM, 15th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:16 PM, 15th Feb                   Mais                   We will get in touch with you at the soonest we can           02:16 PM, 15th Feb                     Nevise                    I need the item           02:17 PM, 15th Feb                   Mais                   Yes please allow us the time so that we can do the needful           02:17 PM, 15th Feb                   Mais                   Is there anything else I can assist you with?           02:18 PM, 15th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:20 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5714555