Subject: New Reply Received - Re:Refund cash=0AHow did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 09:34:58 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re:Refund cash
How did you enjoy shopping with us?  Ticket comment <div dir="auto">this case is ressolved..the refund cash is already in my credit wallet...thank you so much.<br><br><div title="hw_signature">Sent from my Huawei phone</div>
</div>
<div style="line-height:1.5">
<br><br>-------- Original message --------<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>Date: Wed, Feb 15, 2023, 12:19 PM<br>To: [email-masked]<br>Subject: Re:Refund cash=0AHow did you enjoy shopping with us?<br>
</div>
<blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5695518</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mais Hasan : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Pheanut,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us.<br><br>We are really sorry for this problem you are facing.<br><br>We have checked your order number 8411827458, and found that the amount 4 KWD has been returned to your My Credit successfully by us.<br><br>However, we kindly ask you to try clearing your browser's cache/cookies and if you are using the app, please try to reinstall/update it.<br><br>In the event that you are unable to see the amount in your My Credit, please make sure that you are logged into your account linked to the e-mail <a href="mailto:[email-masked]," rel="noreferrer">[email-masked],</a> and in case the issue has not been resolved please get back to us so that we can do the needful. <br><br>We thank you for your cooperation and assistance, and we look forward to hearing from you soon<br><br>Do not hesitate to contact us if you have any other inquiries!<br><br>
</div>
</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ,">Max </span>Support Team.</div>
</div>
<br>

<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">5695518:1125156</span>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5695518