Subject: Ticket Assigned - Conversation with Lena
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 09:11:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lena Lena                    Hello. My 2 orders were supposed to be delivered yesterday.   But they were not delivered. The courier sent me WhatsApp message but he did not even call me at around 11:15pm last night. This was very late so I did not see this.  Please urgently follow up on this and make sure delivery is done by today.           12:57 PM, 15th Feb                     Lena                    Order number 9414573829  And   Order number 9414598672           12:57 PM, 15th Feb                     Lena                    Thank you.           12:57 PM, 15th Feb                   Mais                   Hi Lena, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:00 PM, 15th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           01:00 PM, 15th Feb                   Mais                   Could you please confirm your contact number and your address?           01:01 PM, 15th Feb                     Lena                    0503010343           01:01 PM, 15th Feb                     Lena                    Al Wasl Properties Building Block B 3rd Floor Flat 318 Street 21 Behind Crown Plaza Jumeirah Hotel Opposite Jabal Al Noor Cafetaria/Sea Shell Restaurant.           01:01 PM, 15th Feb                     Lena                    https://maps.google.com/maps?q=25.2393875,55.2765729           01:01 PM, 15th Feb                     Lena                    Hello. Above are my contact details as requested.           01:02 PM, 15th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:04 PM, 15th Feb                   Mais                   We will get in touch with you at the soonest we can           01:04 PM, 15th Feb                     Lena                    It should have been delivered yesterday so I hope it will be delivered today. All my contact details are available to you so there is no excuse for courier.           01:04 PM, 15th Feb                   Mais                   I totally understand you and we are really sorry for the delay, please allow us the time and we will solve this issue and deliver your items at the soonest we can           01:07 PM, 15th Feb                     Lena                    OK thank you           01:07 PM, 15th Feb                   Mais                   Is there anything else I can assist you with?           01:09 PM, 15th Feb                     Lena                    No that's it. Thank you.           01:10 PM, 15th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:11 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5714182