Subject: Ticket Assigned - Conversation with Qasim Raj
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 08:52:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Qasim Raj Qasim Raj                    Hi           12:42 PM, 15th Feb                     Qasim Raj                    I want to cancel my order           12:42 PM, 15th Feb                     Qasim Raj                    Order number- 8414523890           12:43 PM, 15th Feb                     Qasim Raj                    Kindly refund my amount           12:43 PM, 15th Feb                     Qasim Raj                    It was click and collect           12:43 PM, 15th Feb                   Mais                   Hi Qasim, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:46 PM, 15th Feb                   Mais                   Please give me a minute to check.           12:46 PM, 15th Feb                     Qasim Raj                    Ok           12:47 PM, 15th Feb                   Mais                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           12:48 PM, 15th Feb                   Mais                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           12:49 PM, 15th Feb                     Qasim Raj                    Oh ok           12:49 PM, 15th Feb                     Qasim Raj                    Is there any chance I can’t cancel from here           12:49 PM, 15th Feb                   Mais                   Kindly note that the order will be canceled after 14 days if it has not been collected           12:50 PM, 15th Feb                   Mais                   Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           12:50 PM, 15th Feb                     Qasim Raj                    Ok           12:50 PM, 15th Feb                   Mais                   Is there anything else I can assist you with?           12:50 PM, 15th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:52 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5714073