Subject: Note Added - [#5704639] Conversation with Dalal ✨
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 07:26:39 +0000

Hi ,    Bharat Patidar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704639    Subject:  Conversation with Dalal ✨   Requester: Dalal ✨    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Biju,</div>
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<div class="MsoNormal">Pls replace.</div>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, February 15, 2023 9:22 AM<br>
<b>To:</b> ecom cskuwait &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; CP Fintas &lt;[email-masked]&gt;; Orps cpfintas &lt;[email-masked]&gt;; Bharat Patidar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5704639] - Conversation with Dalal <span style='font-family:"Segoe UI Emoji",sans-serif'>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM2EEBB784916A460CAFAB17B8EE8B9DD7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bharat</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please pick this up on priority &amp; help to close with store team.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Damage item is delivered from store. </span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 14 February 2023 3:00 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Fintas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Orps cpfintas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bharat Patidar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5704639] - Conversation with Dalal <span style='font-family:"Segoe UI Emoji",sans-serif'>
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<div class="MsoNormal"><span lang="EN-GB">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="EN-GB"><a id="OWAAME85C569E48674F4D9982AB0083660891" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@CP Fintas</span></a>
<a id="OWAAM5809D962066E44F888E15B4464609786" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Orps cpfintas</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">The below mentioned order processed from store  as pick &amp; pack – 21115  - Fintas
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<div class="MsoNormal"><span lang="EN-GB">Requesting to look below item received as damage &amp; communicate to customer
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<div class="MsoNormal"><span lang="EN-GB">As per below approval need to replace the item to customer
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<div class="MsoNormal"><span lang="EN-GB">FY</span></div>
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<span lang="EN-GB"><img width="210" height="261" style="width:2.1875in;height:2.7187in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjEwMjA0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.w4bzRPujSQ26Q89p5r1dx_6elctxSQCsv681blO_Er0" data-id="2044012102040"></span><span lang="EN-GB"></span>
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<b><span lang="EN-GB">     Thanks &amp; Regards</span></b><span lang="EN-GB">,</span>
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<div class="MsoNormal">    <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjEwMjA0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NepIy0uaFlZ-Y7UAHRBwfoYv3fMZW2Y1ADZcpdIWW68" data-id="2044012102042" alt="Shape

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<div class="MsoNormal"><b><span lang="EN-GB">      Siva Prasad</span></b></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 13, 2023 4:43 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bharat Patidar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5704639] - Conversation with Dalal <span style='font-family:"Segoe UI Emoji",sans-serif'>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAMA7AF859F09D74E588B253651092E5A84" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Can you please check why damage item is delivered to customer?</span></div>
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<div class="MsoNormal"><span lang="en-AE">As an action – please take it back &amp; replace with new piece.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Remarks: <b>Received</b> <b>damage from supplier</b></span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 13 February 2023 5:24 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5704639] - Conversation with Dalal <span style='font-family:"Segoe UI Emoji",sans-serif'>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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Problem statement: Need return approval<br>
Order id: 8414257684<br>
Order date: Feb 11, 2023<br>
Tracking id: FP0211230005445<br>
Item id: 162543113 - Philips Avent 4-in-1 Steamer and Blender<br>
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Issue description: The customer wants to return the item (Philips Avent 4-in-1 Steamer and Blender) because the item is damaged, so please check and advise if the returning was possible or not.<br>
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Thanks for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Mais.</span></div>
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