Subject: Ticket Assigned - Electronic Item - Not working Order#7805776471
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 11:18:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Electronic Item - Not working Order#7805776471 Dear CS Team,

Good day.

As discussed with your customer service representative over the phone yesterday dated 17th January, please find attached video made to see that the electronic device purchased is not working. Please see details below for more information.

Order No.: 7805776471
Description: Wintouch Kids' Learning Tablet color Blue
Amount: BHD 12.23
Date of Purchased: December 14, 2022 (online purchase)
Customer Name: Roana Baluyut, 36712326

Issue: The product is not charging, the battery sign is not showing when you plugged in the charger. Therefore, the device is not turning on. We have tried to use other charger to see if its going to work with other similar size charger --- but it did not work too. The item not even use for more than a month because we give it as a gift to our son during new years eve. And so we did not expect this problem because we are keeping this tablet in very safe place and not allowing our son to use it without our supervision.

As a customer, I would like to have a solution in this problem and look forward to receive your prompt and positive response.

Regards,
Roana

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603073