Subject: Ticket Assigned - Conversation with Gina
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 10:38:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gina Gina                    Hello           02:09 PM, 14th Feb                     Gina                    I have an inquiry about returns           02:11 PM, 14th Feb                   Mais                   Hi Gina, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:14 PM, 14th Feb                     Gina                    Hi Mais           02:15 PM, 14th Feb                     Gina                    Can I return my order to a max store? Do I need to take a return slip with me           02:15 PM, 14th Feb                   Mais                   Yes sure you can return the items to the nearest store to you for MAX, and you should have the invoice with you           02:19 PM, 14th Feb                     Gina                    Alright thank you           02:19 PM, 14th Feb                   Mais                   Is there anything else I can assist you with?           02:21 PM, 14th Feb                     Gina                    Is it possible to get a copy of my invoice through email           02:21 PM, 14th Feb                     Gina                    I have not received any email confirmations of my order since my max account is linked with my Apple ID           02:22 PM, 14th Feb                     Gina                             02:22 PM, 14th Feb                     Gina                    I’m unable to change this           02:22 PM, 14th Feb                   Mais                   Could you please share the order number?           02:24 PM, 14th Feb                     Gina                             02:25 PM, 14th Feb                   Mais                   We would like to inform you that we have sent the invoice to the email [email-masked]           02:29 PM, 14th Feb                     Gina                    That’s my automated Apple ID email that I have no access too           02:30 PM, 14th Feb                     Gina                    To*           02:30 PM, 14th Feb                   Mais                   Please give me a minute to check.           02:32 PM, 14th Feb                   Mais                   We kindly ask you to please check the attached file in order to find the invoice           02:36 PM, 14th Feb                   Mais                   * File attached - 999.pdf *             02:36 PM, 14th Feb                   Mais                   Is there anything else I can assist you with?           02:37 PM, 14th Feb                     Gina                    That’s all           02:38 PM, 14th Feb                     Gina                    Thank you very much           02:38 PM, 14th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:38 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5709876