Subject: Ticket Assigned - Conversation with Enn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 09:51:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Enn Enn                    Hi           01:35 PM, 14th Feb                     Enn                    I am facing an issue with centrepoint           01:35 PM, 14th Feb                   Mais                   Hi Enn, Good Morning. Thank you for contacting us. My name is Mais. We would be happy to help you.           01:35 PM, 14th Feb                     Enn                    Yesterday I was waiting for my delivery whole day and no one called nor showed up.at night I received a message saying that nobody to receive the delivery           01:36 PM, 14th Feb                     Enn                    And they wld try again later           01:36 PM, 14th Feb                     Enn                    Today delivery came and the delivery man didn't have 500 change .when told to get change he didn't want to and went off. And in 5 mind cancelled the order          
  01:37 PM, 14th Feb                     Enn                    Again mentioning that no one to accept deleivery           01:37 PM, 14th Feb                     Enn                    The delivery man name was azeem           01:38 PM, 14th Feb                     Enn                    Please address this issue .so many deliveries must be returning back due to such inefficient people           01:38 PM, 14th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:39 PM, 14th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.           01:39 PM, 14th Feb                     Enn                    It's sad           01:39 PM, 14th Feb                   Mais                   We will get in touch with you and 
 deliver your order at the soonest we can           01:39 PM, 14th Feb                     Enn                    What lies delivery people are telling.wasted my two days of work too           01:40 PM, 14th Feb                   Mais                   Please accept our full apology for this, and please be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish           01:40 PM, 14th Feb                     Enn                             01:41 PM, 14th Feb                     Enn                             01:41 PM, 14th Feb                     Enn                             01:42 PM, 14th Feb                   Mais                   Yes please allow us the time and we will solve this issue and deliver your items successfully           01:43 PM, 14th Feb                     Enn                    Yes I understand, it's not your fault but the delivery agents...thank you           01:44 PM, 14th Feb                  
  Mais                   Thanks for your patience and understanding, and be assured that we will do our best to not repeat such mistakes again and to deliver your items at the soonest we can           01:46 PM, 14th Feb                   Mais                   Is there anything else I can assist you with?           01:49 PM, 14th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:51 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5709573