Subject: Ticket Assigned - Conversation with Ummarah
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 12:29:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ummarah Ummarah                    Mean after 14 days I will get my return amount?           03:19 PM, 13th Feb                   Mais                   Good Afternoon Ummarah, Thank you for contacting us. This is Mais, How may I assist you today?           03:20 PM, 13th Feb                   Mais                   Kindly note that you can return the items within 14 days start from the date of receiving/collecting the items           03:20 PM, 13th Feb                     Ummarah                    Okay           03:20 PM, 13th Feb                     Ummarah                    But what if I want before 14 days because the article already sold out           03:21 PM, 13th Feb                     Ummarah                    I don’t want any other to b sold out           03:21 PM, 13th Feb                   Mais                   Kindly note that you can return your item before the 14 days, please share with me the name of the item and we will check for you           03:22 PM, 13th Feb                     Ummarah                    I already return it           03:23 PM, 13th Feb                     Ummarah                    I am asking when I will get my return amount           03:23 PM, 13th Feb                     Ummarah                             03:23 PM, 13th Feb                     Ummarah                    I return this dress           03:23 PM, 13th Feb                     Ummarah                    Now I want to know           03:23 PM, 13th Feb                     Ummarah                    This one which I circled this one amount when I will get back           03:24 PM, 13th Feb                     Ummarah                    When will I get the circled one returned amount against this dress which I returned           03:24 PM, 13th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:25 PM, 13th Feb                     Ummarah                    Ok           03:26 PM, 13th Feb                     Ummarah                    Waiting           03:31 PM, 13th Feb                   Mais                   Kindly note that we have checked the order 9412302738 and it turns that it has not been delivered to you and the payment method was Cash On Delivery so no amount in return as it was not paid.           03:36 PM, 13th Feb                     Ummarah                    No           03:36 PM, 13th Feb                     Ummarah                    You are not getting my point           03:36 PM, 13th Feb                     Ummarah                    I returned it           03:36 PM, 13th Feb                     Ummarah                    Now I want my amount back           03:37 PM, 13th Feb                     Ummarah                    Can I do voice message ?           03:37 PM, 13th Feb                     Ummarah                             03:38 PM, 13th Feb                     Ummarah                    Here I get this shirt I paid amount 57.75           03:38 PM, 13th Feb                     Ummarah                    But because of size issuse I returned it           03:38 PM, 13th Feb                     Ummarah                    Now I am asking when I will get my return amount           03:39 PM, 13th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:40 PM, 13th Feb                   Mais                   We will get in touch with you at the soonest we can           03:40 PM, 13th Feb                     Ummarah                    You got my point ?           03:40 PM, 13th Feb                     Ummarah                    I returned two Dress one amount I got it but this is why pending           03:40 PM, 13th Feb                     Ummarah                    Both I returned at the same time           03:41 PM, 13th Feb                     Ummarah                    This amount I get it           03:41 PM, 13th Feb                   Mais                   Could you please confirm the order number?           03:43 PM, 13th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:45 PM, 13th Feb                     Ummarah                    Which one order number           03:46 PM, 13th Feb                     Ummarah                    Which I get the amount or which I didn’t get it?           03:46 PM, 13th Feb                   Mais                   The both please           03:46 PM, 13th Feb                     Ummarah                    Ok           03:46 PM, 13th Feb                     Ummarah                    Wait           03:46 PM, 13th Feb                     Ummarah                    This one I get the amount in shukran pay           03:47 PM, 13th Feb                     Ummarah                    This one I didn’t get the cash back still pending           03:47 PM, 13th Feb                   Mais                   Regarding this order 9413309956, we have processed the amount of 27 AED to your Shukran pay successfully from our end, and you are confirming this.           03:49 PM, 13th Feb                     Ummarah                    Yea           03:49 PM, 13th Feb                     Ummarah                    Yes           03:49 PM, 13th Feb                     Ummarah                    I show you           03:49 PM, 13th Feb                     Ummarah                    Here it is I get it           03:50 PM, 13th Feb                     Ummarah                    But the other one ordered amount is still spending           03:50 PM, 13th Feb                   Mais                   Could you please confirm if you have handed the 2 items together?           03:51 PM, 13th Feb                     Ummarah                    Yes           03:51 PM, 13th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:51 PM, 13th Feb                     Ummarah                    Two shirts to the courrier men           03:51 PM, 13th Feb                   Mais                   We will get in touch with you at the soonest, please allow us the time so that we can do the needful           03:51 PM, 13th Feb                     Ummarah                    Yes why should I give a wrong information to you           03:51 PM, 13th Feb                     Ummarah                    Let me show you           03:51 PM, 13th Feb                     Ummarah                    I returned two dress that’s y it written here  this amount will be returned to me           03:53 PM, 13th Feb                     Ummarah                    I got tit           03:54 PM, 13th Feb                     Ummarah                    Why there is a miss understanding           03:54 PM, 13th Feb                     Ummarah                    I got it           03:54 PM, 13th Feb                     Ummarah                    Can I voice note to you           03:54 PM, 13th Feb                     Ummarah                    Listen my voice note now           03:54 PM, 13th Feb                     Ummarah                              03:55 PM, 13th Feb                     Ummarah                              03:55 PM, 13th Feb                     Ummarah                    Can somebody call me           03:56 PM, 13th Feb                     Ummarah                    I want to to talk on phone           03:56 PM, 13th Feb                     Ummarah                    So that the problem will be resolved easily           03:56 PM, 13th Feb                     Ummarah                             03:57 PM, 13th Feb                   Mais                   Please give me a minute to check.           04:00 PM, 13th Feb                     Ummarah                    Okay           04:02 PM, 13th Feb                     Ummarah                    Still waiting           04:11 PM, 13th Feb                   Mais                   We would like to inform you that as per our records we have received only one item which is from the order 9413309956, so regarding this order Colourblock Pleated Dress with Long Sleeves and Buckle Belt we kindly ask you to please share with us the courier's details and the return invoice if that was possible           04:15 PM, 13th Feb                   Mais                   As well, regarding the Shukran please share with us the order number as we are unable to locate the order           04:15 PM, 13th Feb                     Ummarah                    Courrier didn’t give me ay returns invoice           04:16 PM, 13th Feb                     Ummarah                    Which type of courrier detail you want           04:16 PM, 13th Feb                     Ummarah                    Let me check may be I have a number of courrier person           04:16 PM, 13th Feb                     Ummarah                    Wait           04:16 PM, 13th Feb                     Ummarah                    Wait I do if there is a problem regarding your courrier service           04:17 PM, 13th Feb                     Ummarah                    Why should I suffer           04:17 PM, 13th Feb                     Ummarah                    No I don’t have a number           04:19 PM, 13th Feb                     Ummarah                    Now tell me what I do           04:19 PM, 13th Feb                     Ummarah                    I am totally in lost           04:19 PM, 13th Feb                     Ummarah                    I  returned both shirts because I want both shirts in small size           04:19 PM, 13th Feb                     Ummarah                    Look at here in these messages  I am saying I want to retired this dress           04:20 PM, 13th Feb                   Mais                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:20 PM, 13th Feb                   Mais                   We request you to please allow us some time so we can work on this and do the needful.           04:20 PM, 13th Feb                     Ummarah                             04:21 PM, 13th Feb                     Ummarah                    In all the above messages I am asking again an again to retired this shirt than why I am telling a wrong           04:22 PM, 13th Feb                   Mais                   Yes please allow us the time, as we will raise this issue in order to be fully assisted and we will get in touch with you at the soonest we can           04:22 PM, 13th Feb                     Ummarah                    When           04:23 PM, 13th Feb                   Mais                   Please allow us 24-48 hours           04:24 PM, 13th Feb                     Ummarah                    Oky witong           04:24 PM, 13th Feb                     Ummarah                    Waiting           04:24 PM, 13th Feb                     Ummarah                    And also I need one favour           04:24 PM, 13th Feb                     Ummarah                    If you traceed that courrier men let me know his number I will sue on him why he returned only one shirt           04:25 PM, 13th Feb                     Ummarah                    Okay           04:26 PM, 13th Feb                   Mais                   Please rest assured, we will try our best to solve this issue at the soonest we can, just please allow us the time           04:26 PM, 13th Feb                     Ummarah                    Okay thanks           04:26 PM, 13th Feb                     Ummarah                    One more thing           04:26 PM, 13th Feb                     Ummarah                    Like if you say I didn’t that dress than why it is return I will get this amount           04:27 PM, 13th Feb                   Mais                   Please note that we will solve this issue and refund your amount, just please allow us the time           04:27 PM, 13th Feb                     Ummarah                    Ok           04:27 PM, 13th Feb                     Ummarah                    I believe in your words           04:28 PM, 13th Feb                   Mais                   Is there anything else I can assist you with?           04:28 PM, 13th Feb                   Mais                   Thanks for your patience and understanding, and we will do our best to sort it out as soon as we can           04:28 PM, 13th Feb                     Ummarah                    No thanks           04:28 PM, 13th Feb                     Ummarah                    Ok thanks           04:28 PM, 13th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:29 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5705485