Subject: Ticket Assigned - Conversation with Sonu Sebastian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 11:32:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sebastian Sonu Sebastian                    okay  but again i have to pay the delivery charge ryt           03:16 PM, 13th Feb                     Sonu Sebastian                    this is totally a mess           03:16 PM, 13th Feb                     Sonu Sebastian                    i am paying charges again ehat can you do for that           03:17 PM, 13th Feb                     Sonu Sebastian                    ??           03:17 PM, 13th Feb                   Mais                   Hi Sonu, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:17 PM, 13th Feb                   Mais                   We would like to inform you that the return process is completely free           03:18 PM, 13th Feb                     Sonu Sebastian                    i am not talking about return charges,if i need to place the order again i should be charged for delivery           03:19 PM, 13th Feb                     Sonu Sebastian                    please check the above chat then you will understand what i am talking about           03:20 PM, 13th Feb                     Sonu Sebastian                    hello i am waiting for the response           03:23 PM, 13th Feb                   Mais                   Kindly note that in case you want to re order again you should pay 10 AED if the order is above 200 AED           03:23 PM, 13th Feb                     Sonu Sebastian                    hello it is a mistake from your side           03:23 PM, 13th Feb                     Sonu Sebastian                    centerpoint delivered me the wrong item           03:24 PM, 13th Feb                     Sonu Sebastian                    first you should know what the problem is           03:24 PM, 13th Feb                     Sonu Sebastian                    if i need to get the item which i ordered i should again order for that then i will be paying the delivery charges           03:25 PM, 13th Feb                     Sonu Sebastian                    why should i have to pay for the wrong delivery that is what i am asking           03:26 PM, 13th Feb                     Sonu Sebastian                    please readtge full chat amd give me the solution           03:26 PM, 13th Feb                     Sonu Sebastian                    i need a reply soon           03:26 PM, 13th Feb                     Sonu Sebastian                    read this           03:27 PM, 13th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:27 PM, 13th Feb                   Mais                   We would like to offer you a voucher with the amount of 10 AED for your future purchases, could you please confirm your wish about this?           03:27 PM, 13th Feb                     Sonu Sebastian                    okay thank you           03:28 PM, 13th Feb                     Sonu Sebastian                    please send the voucher           03:28 PM, 13th Feb                   Mais                   Please be assured as we have now escalated this issue to our voucher team and they are closely working on this to fix it for you.             03:29 PM, 13th Feb                   Mais                   We will get in touch with you and provide you with the voucher ASAP.           03:29 PM, 13th Feb                     Sonu Sebastian                    okay           03:29 PM, 13th Feb                   Mais                   Is there anything else I can assist you with?           03:30 PM, 13th Feb                     Sonu Sebastian                    no           03:30 PM, 13th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:32 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5705155