Subject: Ticket Assigned - Conversation with Dena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 11:03:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dena Dena                    Hi           02:26 PM, 13th Feb                   Mais                   Hi Dena, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           02:27 PM, 13th Feb                     Dena                    Your team has sent a query of a product on Wednesday but till now no one replied to me           02:28 PM, 13th Feb                     Dena                    Is it that difficult to answer my question !!           02:28 PM, 13th Feb                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           02:32 PM, 13th Feb                     Dena                    At least tell me in which branch the baby mattress is a
 vailable in abu dhabi so I can go and check by myself           02:33 PM, 13th Feb                   Mais                   Please give me a minute to check.           02:37 PM, 13th Feb                   Mais                   Could you please confirm if this is the intended item https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Nursery/Mattresses/BABYSHOP-Juniors-Cot-Bed-Mattress---132-x-70-cms/p/162382410?           02:41 PM, 13th Feb                     Dena                    Yes           02:41 PM, 13th Feb                   Mais                   Please allow me a minute to check it's availability at the stores           02:44 PM, 13th Feb                   Mais                   Sorry for the delay, we are still checking           02:50 PM, 13th Feb                   Mais                   We kindly ask you to please check the attached images in order to find the store availability of your item           02:50 PM, 13th Feb                   Mais                          
   02:51 PM, 13th Feb                   Mais                            02:51 PM, 13th Feb                   Mais                            02:52 PM, 13th Feb                     Dena                    Ok thank you           02:54 PM, 13th Feb                     Dena                    Abu dhabi road           02:54 PM, 13th Feb                     Dena                    Branch           02:54 PM, 13th Feb                   Mais                   We kindly ask you to please visit the store you want and check the item           02:56 PM, 13th Feb                     Dena                    Is it available there           02:57 PM, 13th Feb                     Dena                    ?           02:57 PM, 13th Feb                   Mais                   Kindly note that we have sent to you all the stores which the item is available           02:58 PM, 13th Feb                   Mais                   Is there anything else I can assist you with?           03:01 PM, 13th Feb       
             Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:02 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704985