Subject: Note Added - [#5699570] Conversation with AL2 Omran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 07:02:42 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5699570    Subject:  Conversation with AL2 Omran   Requester: Alaaomran786    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM5C8ACF410F5140C9974AFCFF3CFEF613" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update customer that we can’t see any damage in the shared images.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur </span></div>
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<div>From:<span lang="EN-US"> Farvez Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 13 February 2023 10:55 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5699570] - Conversation with AL2 Omran</span>
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<div class="MsoNormal"><span lang="EN-US">Hi With shared images I don’t find any damages.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 13, 2023 10:32 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Farvez Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5699570] - Conversation with AL2 Omran</span>
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<div class="MsoNormal">Hi <a id="OWAAM437808A339314D1AA912AD10A8E7D675" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</div>
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<div class="MsoNormal">Please check with customer that what is damage in item?</div>
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<div class="MsoNormal">After seeing the images can’t really see any damage. Please discuss with customer &amp; revert.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">“<b>Issue description:</b> The customer is complaining that the item has been damaged after washing it, please check the attached images and let us know is the return/exchange is
 possible or not.”</span></div>
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<div class="MsoNormal">Hi <a id="OWAAMA99B1D9E0FF6430FA2FD08D777548985" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Farvez Mohammed</span></a>,</div>
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<div class="MsoNormal">Can you please see if item in these images seems to be damage?
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 12 February 2023 2:08 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5699570] - Conversation with AL2 Omran</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem statement: Need return approval<br>
Order id: 9413197736<br>
Order date: Feb 3, 2023<br>
Tracking id: FP020423000267<br>
Item id: 164616057 - Juniors Assorted Sleepsuit with Long Sleeves - Set of 3<br>
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Issue description: The customer is complaining that the item has been damaged after washing it, please check the attached images and let us know is the return/exchange is possible or not.<br>
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Thanks for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mais.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5699570:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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