Subject: Ticket Assigned - Conversation with Umm Hammoodi&amp;Hannus❤️?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 12:37:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Umm Hammoodi&amp;Hannus❤️? Umm Hammoodi&Hannus❤️?                    Hi           03:59 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    I need to know about my order           03:59 PM, 12th Feb                   Mais                   Hi Um Hammodi, Good evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           04:02 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    I had received an email           04:04 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    One of my item is canceled           04:04 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    Really this is not first time           04:05 PM, 12th Feb                   Mais                   We regret to inform you that the product Juniors Dinosaur Print Long Sleeve T-shirts and Pyjamas - Set of 2 from order 9414208998 was canceled because it was out of our stock/quality check, so we partially shipped your order, and the amount of the canceled product AED29.75 was returned to your account on 2/12/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           04:05 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    Before also had same           04:05 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    And I don't received the refund           04:06 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    Also i never received my shukran points           04:06 PM, 12th Feb                   Mais                   Kindly note that the amount of  AED29.75 needs 7-14 working days to appear in your account           04:08 PM, 12th Feb                   Mais                   And the Shikran points will be added after 14 days start from the date of receiving the order           04:08 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    No           04:09 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    Last time i got an order canceled. Till now I don't received it. It's more than 6month now           04:10 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    This is my 5th order           04:11 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    I don't received any           04:11 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                             04:13 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                             04:13 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    These all are my order           04:13 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    I don't received any shukran           04:13 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                             04:14 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    This order canceled before.. I don't received the payment yet           04:16 PM, 12th Feb                   Mais                   Regarding the Shukran points, we kindly ask you to please get in touch with Shukra team through this email  [email-masked] or this contact number 800-7485726 in order to be fully assisted.           04:18 PM, 12th Feb                   Mais                   And regarding the other canceled item, could yo please share with us the exact order number?           04:19 PM, 12th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:21 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                             04:21 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    This time I don't wait for refund.. Bcz I know it will not get receive           04:22 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    So i want the same product           04:23 PM, 12th Feb                   Mais                   We would like to inform you that we have processed the refund of amount (AED 12.60) on 5/1/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:26 PM, 12th Feb                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully.           04:26 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    But I don't received           04:27 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    So this time i need the product only.. No refund           04:28 PM, 12th Feb                   Mais                   Please check with your bank in order to be fully assisted as the amount has been refunded successfully from our end           04:28 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    Ok           04:28 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    This time           04:28 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    This time           04:29 PM, 12th Feb                     Umm Hammoodi&Hannus❤️?                    Bcz only after I saw that product only I made order           04:32 PM, 12th Feb                   Mais                   Thanks for your patience and understanding           04:33 PM, 12th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           04:37 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700611