Subject: Ticket Assigned - Conversation with ‏‏‎ ‎
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 12:06:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ‏‏‎ ‎ ‏‏‎ ‎                    Hello           03:36 PM, 12th Feb                     ‏‏‎ ‎                    There is refund of 7.80 that didn't go through my bank account yet           03:36 PM, 12th Feb                     ‏‏‎ ‎                             03:37 PM, 12th Feb                     ‏‏‎ ‎                             03:37 PM, 12th Feb                     ‏‏‎ ‎                             03:37 PM, 12th Feb                     ‏‏‎ ‎                    Can you please let me know if the refund has been issued           03:37 PM, 12th Feb                     ‏‏‎ ‎                    Thank you           03:37 PM, 12th Feb                   Mais                   Good Afternoon Wafaa, Thank you for contacting Max, This is Mais, How may I assist you today?           03:45 PM, 12th Feb                   Mais                   Please give me a minute to check.           03:45 PM, 12th Feb                   Mais                   Please be assured as we have now escalated this issue to our finance team and they are closely working on this to fix it for you.             03:46 PM, 12th Feb                   Mais                   We will get in touch with you at the soonest we can           03:46 PM, 12th Feb                     ‏‏‎ ‎                    I don't understand           03:46 PM, 12th Feb                     ‏‏‎ ‎                    The refund has been processed or not           03:46 PM, 12th Feb                   Mais                   Kindly note that we will raise the issue to the finance team to process the refund successfully           03:46 PM, 12th Feb                     ‏‏‎ ‎                    Usually i get the money back instantly on my account           03:46 PM, 12th Feb                     ‏‏‎ ‎                    This time i didn't get anything           03:47 PM, 12th Feb                     ‏‏‎ ‎                    What's the problem now?           03:47 PM, 12th Feb                   Mais                   Please allow us the time and we will check with the team and get back to you through your email           03:52 PM, 12th Feb                     ‏‏‎ ‎                    I understand that           03:53 PM, 12th Feb                     ‏‏‎ ‎                    Can you answer my ACTUAL question           03:53 PM, 12th Feb                     ‏‏‎ ‎                    Did the refund go through           03:53 PM, 12th Feb                     ‏‏‎ ‎                    What's the issue           03:53 PM, 12th Feb                     ‏‏‎ ‎                    ابي اعرف شنو المشكله           03:53 PM, 12th Feb                     ‏‏‎ ‎                    الطلب تكنسل و الفلوس ما ردت بحسابي           03:54 PM, 12th Feb                     ‏‏‎ ‎                    عادة ترد على طول           03:54 PM, 12th Feb                     ‏‏‎ ‎                    الحين ماكو شي           03:54 PM, 12th Feb                     ‏‏‎ ‎                    شنو صار           03:55 PM, 12th Feb                     ‏‏‎ ‎                    شنو المشكله           03:55 PM, 12th Feb                     ‏‏‎ ‎                    كل اللي قلتيه فهمته بس ما رديتي على سؤالي           03:55 PM, 12th Feb                     ‏‏‎ ‎                    ممكن رد لو سمحتي           03:55 PM, 12th Feb                     ‏‏‎ ‎                    يا ميس           03:55 PM, 12th Feb                     ‏‏‎ ‎                    مشكورة           03:56 PM, 12th Feb                   Mais                   نرجو منك قبول كامل اعتذارنا عن التأخير الحاصل           03:57 PM, 12th Feb                   Mais                   ان المنتجات قد تم الغاؤهم بالفعل, وسيتم رفع الشكوى للفريق المالي للقيام بعملية استرداد الاموال بنجاح           03:57 PM, 12th Feb                     ‏‏‎ ‎                    يعني ما صار الاسترجاع           03:57 PM, 12th Feb                     ‏‏‎ ‎                    انزين جم يبي لي انطر           03:57 PM, 12th Feb                     ‏‏‎ ‎                    لانه ما يردون لي الفلوس الا لما ادق عليكم           03:57 PM, 12th Feb                     ‏‏‎ ‎                    جم مرة قعدت انطر الايميل و الرد فوق الخمس ايام و ما جاني لا مسج و لا رد و لا ايميل           03:58 PM, 12th Feb                   Mais                   انا اتفهمك تماما, من فضلك السماح لنا بالوقت لكي نتمكن من القيام بما يجب وحل المشكلة بنجاح           04:01 PM, 12th Feb                   Mais                   هل هناك شيء آخر يمكنني مساعدتك به؟           04:04 PM, 12th Feb                   Mais                   كان من دواعي سروري مساعدتك, شكراً للتسوق مع ماكس.  نتمنى لك يوماً سعيداً!           04:06 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700446