Subject: Ticket Assigned - Conversation with Ibrahim Bagwan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 11:42:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ibrahim Bagwan Ibrahim Bagwan                    Hello           03:21 PM, 12th Feb                     Ibrahim Bagwan                    I have a problem regarding my order           03:22 PM, 12th Feb                   Mais                   Hi Ibrahim, Good evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           03:25 PM, 12th Feb                   Mais                   Could you please elaborate your complaint?           03:25 PM, 12th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:28 PM, 12th Feb                     Ibrahim Bagwan                    Hello           03:28 PM, 12th Feb                     Ibrahim Bagwan                    This is my order no. 9414382758           03:28 PM, 12th Feb                     Ibrahim Bagwan                    I have done the payment regarding this order           03:29 PM, 12th Feb                     Ibrahim Bagwan                    And money has been deducted from the account           03:29 PM, 12th Feb                     Ibrahim Bagwan                    Right now I got sms order is not processed           03:29 PM, 12th Feb                   Mais                   Please give me a minute to check.           03:31 PM, 12th Feb                     Ibrahim Bagwan                    Ok           03:33 PM, 12th Feb                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9414382758 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9414383791           03:34 PM, 12th Feb                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           03:34 PM, 12th Feb                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:34 PM, 12th Feb                     Ibrahim Bagwan                    Okk           03:34 PM, 12th Feb                     Ibrahim Bagwan                    So the order is placed right ?           03:35 PM, 12th Feb                     Ibrahim Bagwan                    On Website it shows that order is placed           03:36 PM, 12th Feb                     Ibrahim Bagwan                    But got this sms regarding this issue.           03:36 PM, 12th Feb                     Ibrahim Bagwan                    It’s a gift so please confirm to me about this order           03:36 PM, 12th Feb                   Mais                   Kindly note that the order has been placed successfully and it will be delivered at the soonest           03:38 PM, 12th Feb                     Ibrahim Bagwan                    Ok           03:38 PM, 12th Feb                   Mais                   Is there anything else I can assist you with?           03:39 PM, 12th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:41 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700323