Subject: Ticket Assigned - Conversation with Vanthana Sankar
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 11:19:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vanthana Sankar Vanthana Sankar                    Hi           02:36 PM, 12th Feb                     Vanthana Sankar                    It’s regarding my latest received order           02:37 PM, 12th Feb                   Mais                   Hi Vanthana, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:38 PM, 12th Feb                   Mais                   Please give me a minute to check.           02:38 PM, 12th Feb                     Vanthana Sankar                    Please go ahead           02:38 PM, 12th Feb                   Mais                   Could you please elaborate your query about your order 9414249216           02:41 PM, 12th Feb                     Vanthana Sankar                    No           02:42 PM, 12th Feb                     Vanthana Sankar                    It was  a max order           02:43 PM, 12th Feb                     Vanthana Sankar                    9414240962           02:43 PM, 12th Feb                   Mais                   As per our records this order 9414240962 has been delivered successfully to you on 12-2-23, could you please confirm that?           02:44 PM, 12th Feb                     Vanthana Sankar                    Yes           02:45 PM, 12th Feb                     Vanthana Sankar                    Afternoon I have received           02:45 PM, 12th Feb                     Vanthana Sankar                    But it was on promotion           02:45 PM, 12th Feb                     Vanthana Sankar                    I wanted to return two items           02:46 PM, 12th Feb                     Vanthana Sankar                    How to go for that           02:46 PM, 12th Feb                     Vanthana Sankar                    Hello are you there           02:49 PM, 12th Feb                   Mais                   Could you please share with us the names of the items you want to return as they are on the site so that we can do the needful           02:50 PM, 12th Feb                     Vanthana Sankar                             02:51 PM, 12th Feb                     Vanthana Sankar                    The first one which contains two pants           02:51 PM, 12th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:53 PM, 12th Feb                     Vanthana Sankar                    Or I want to return one in L size and another one in XL size           02:55 PM, 12th Feb                     Vanthana Sankar                    Brown color pants           02:55 PM, 12th Feb                     Vanthana Sankar                    Is it possible           02:55 PM, 12th Feb                   Mais                   We would like to inform you that a return request has been created for the products from the order No. on 12-2-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           02:58 PM, 12th Feb                     Vanthana Sankar                    Which one you have cancelled it           02:58 PM, 12th Feb                     Vanthana Sankar                    Please let me know           02:59 PM, 12th Feb                   Mais                   Kindly note that we have created a return request for the item Solid Crepe Wide Leg Pant with Drawstring Closure, however you can return the size you want if it is the same item and we will process the refund correctly           03:03 PM, 12th Feb                     Vanthana Sankar                    Ok           03:04 PM, 12th Feb                     Vanthana Sankar                    Thank you           03:04 PM, 12th Feb                     Vanthana Sankar                    So I can return one xl and l size in same color know           03:05 PM, 12th Feb                   Mais                   Yes exactly           03:06 PM, 12th Feb                     Vanthana Sankar                    Thank you so much           03:06 PM, 12th Feb                   Mais                   Is there anything else I can assist you with?           03:07 PM, 12th Feb                     Vanthana Sankar                    Thank you so much           03:08 PM, 12th Feb                     Vanthana Sankar                    But what happened           03:08 PM, 12th Feb                     Vanthana Sankar                    I wanted to book some more item in this           03:08 PM, 12th Feb                     Vanthana Sankar                    There is no promo           03:08 PM, 12th Feb                     Vanthana Sankar                    For that can I use that           03:09 PM, 12th Feb                   Mais                   We kindly ask you to please stay up to date on the site as all the promotions are available           03:12 PM, 12th Feb                     Vanthana Sankar                    Ok           03:12 PM, 12th Feb                   Mais                   Is there anything else I can assist you with?           03:15 PM, 12th Feb                     Vanthana Sankar                    Nothing more           03:15 PM, 12th Feb                     Vanthana Sankar                    Thank you so much           03:15 PM, 12th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:19 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700188