Subject: Ticket Assigned - Conversation with Ma Carmen
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 12:50:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ma Carmen Ma Carmen                    1           04:35 PM, 11th Feb                     Ma Carmen                    9413349138           04:36 PM, 11th Feb                   Mais                   Hi Carmen, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:37 PM, 11th Feb                   Mais                   Please accept our full apologies for the inconvenience caused.           04:38 PM, 11th Feb                   Mais                   Please give us some time, because the issue has been escalated to the courier team, and they will do their best to help you properly.           04:38 PM, 11th Feb                     Ma Carmen                    It’s been one week now           04:38 PM, 11th Feb                     Ma Carmen                    And i have been receiving the same reply           04:39 PM, 11th Feb                     Ma Carmen                    From online chat, to whatsapp and even i called yesterday and the agent said to be delivered today. But until now nothing.           04:40 PM, 11th Feb                   Mais                   I totally understand you, please accept our full apology for the delay, and please be assured that we will do our best to deliver the order at the soonest we can           04:40 PM, 11th Feb                     Ma Carmen                    Which courier is this so i can raise the complaint to Ministry of Economy?           04:42 PM, 11th Feb                   Mais                   Please note that your complaint has been already raised and we will update you accordingly just please allow us the time so that we can do the needful           04:45 PM, 11th Feb                   Mais                   Is there anything else I can assist you with?           04:47 PM, 11th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:49 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5696248