Subject: Ticket Assigned - Conversation with Parul Verma
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 11:56:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Parul Verma Parul Verma                    Hi           03:29 PM, 11th Feb                     Parul Verma                    I have raised a return request for 2 blazers           03:29 PM, 11th Feb                     Parul Verma                    When it will pick up from my place           03:30 PM, 11th Feb                     Parul Verma                    Or can I drop to the max store near me           03:30 PM, 11th Feb                     Parul Verma                    ?           03:30 PM, 11th Feb                   Mais                   Hi Parul, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:31 PM, 11th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           03:31 PM, 11th Feb                   Mais    
                Please give me a minute to check.           03:31 PM, 11th Feb                     Parul Verma                    Ok           03:31 PM, 11th Feb                   Mais                   Could you please share with us the exact order number?           03:35 PM, 11th Feb                     Parul Verma                             03:36 PM, 11th Feb                   Mais                   Kindly note that the courier will collect your items within 3-5 working days start from the date of creating the return request           03:37 PM, 11th Feb                   Mais                   As well, you can return the items to the nearest store to you           03:38 PM, 11th Feb                   Mais                   In case you want to return to the store, please let us know so that we can cancel the online return request           03:38 PM, 11th Feb                     Parul Verma                    Is it possible to return it today to ibn battuta mall max store          
  03:39 PM, 11th Feb                     Parul Verma                    ?           03:39 PM, 11th Feb                   Mais                   Yes sure you can           03:42 PM, 11th Feb                     Parul Verma                    I will return it today to the store           03:43 PM, 11th Feb                     Parul Verma                    Please cancel the online request           03:43 PM, 11th Feb                   Mais                   Sure, please allow me a minute           03:44 PM, 11th Feb                     Parul Verma                    Ok           03:45 PM, 11th Feb                   Mais                   We would like to inform you that we have canceled the online return request           03:49 PM, 11th Feb                     Parul Verma                    Ok           03:49 PM, 11th Feb                     Parul Verma                    Please let me know if I will return the items to the store then how much time it will take for refund           03:
 50 PM, 11th Feb                     Parul Verma                    ?           03:50 PM, 11th Feb                   Mais                   Kindly note that the amount will be refunded immediately, but it will take 7-14 days to appear in your account           03:52 PM, 11th Feb                   Mais                   Is there anything else I can assist you with?           03:54 PM, 11th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:56 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5695982