Subject: Ticket Assigned - Conversation with SK
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Feb 2023 13:33:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SK SK                    Hi           05:07 PM, 10th Feb                     SK                    Yes i am here           05:07 PM, 10th Feb                     SK                    I will check the order number           05:07 PM, 10th Feb                     SK                    Yes order 9413926474           05:08 PM, 10th Feb                   Mais                   Hi Khalid, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           05:09 PM, 10th Feb                   Mais                   Please allow me a minute to check your order 9413926474           05:09 PM, 10th Feb                     SK                    Ok           05:09 PM, 10th Feb                   Mais                   Kindly note that you can return the items to the store or through the online as the exchange service is not available for M
 AX products now           05:10 PM, 10th Feb                   Mais                   Is there anything else I can assist you with?           05:11 PM, 10th Feb                     SK                    How can i exchange it through online?           05:12 PM, 10th Feb                   Mais                   Kindly note that the exchange service is not available through the online or at the store           05:13 PM, 10th Feb                   Mais                   You can return the item you want to the store or through the online and you will received the refund of it           05:13 PM, 10th Feb                   Mais                   Then you can re order the item you want and we will deliver it correctly           05:13 PM, 10th Feb                     SK                    Ok i got it           05:13 PM, 10th Feb                     SK                    Can you please tell me how can i do it online?           05:14 PM, 10th Feb                   Mais                   In ca
 se you want us to create the return request on your behalf, please share with us the name of the item you want to return so that we can do the needful           05:14 PM, 10th Feb                     SK                    Can i share a picture of it?           05:15 PM, 10th Feb                   Mais                   Yes sure           05:15 PM, 10th Feb                     SK                    I ordered two pieces           05:16 PM, 10th Feb                   Mais                   We would like to inform you that a return request has been created for the products from the order No.  on 10-2-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           05:22 PM, 10th Feb                     SK                    5 working days??           05:23 PM, 10th Feb                     SK                    Thats too much           05:23 PM, 10th Feb                     SK                    I prefer take it to the store           05:23 PM, 10th Fe
 b                     SK                    Is it okay?           05:24 PM, 10th Feb                   Mais                   5 working days as a maximum , please allow us the time and we will try our best to collect the items at the soonest we can           05:24 PM, 10th Feb                     SK                    What about the refund?           05:24 PM, 10th Feb                   Mais                   Kindly note that the amount will be refunded to your My Credit as you have paid as a cash           05:25 PM, 10th Feb                     SK                    Ok but the refund will be after or before you collect it           05:27 PM, 10th Feb                   Mais                   Kindly note that the refund will be processed after collecting the items           05:29 PM, 10th Feb                     SK                    Ok           05:30 PM, 10th Feb                     SK                    Please try to collect it earlier as i need it           05:30 PM, 10th Feb    
                Mais                   Sure we will try our best to collect the items at the soonest we can, just please allow us the time           05:31 PM, 10th Feb                     SK                    Ok thanks           05:32 PM, 10th Feb                   Mais                   Is there anything else I can assist you with?           05:32 PM, 10th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:33 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5692718