Subject: Ticket Assigned - Conversation with Anna Bella
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Feb 2023 11:19:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anna Bella Anna Bella                    hi           02:58 PM, 10th Feb                     Anna Bella                    will COD payments be refunded in cash also in case of online return?           02:59 PM, 10th Feb                   Mais                   Hi Anna, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:59 PM, 10th Feb                     Anna Bella                    hi Mais           03:00 PM, 10th Feb                     Anna Bella                    will COD payments be refunded in cash also in case of online return?           03:00 PM, 10th Feb                     Anna Bella                    also i have the photo of intimates for return           03:00 PM, 10th Feb                   Mais                   We would like to inform you that if you have paid your order as a cash, and re
 turn through the online then the amount will be refunded to your My Credit wallet and in case you are a guest account then the amount will be refunded as a voucher           03:02 PM, 10th Feb                   Mais                   In case you want the refund as a cash, you can return the items to the store and choose the refund method as a cash           03:02 PM, 10th Feb                     Anna Bella                    what if paid by KNET           03:03 PM, 10th Feb                     Anna Bella                    will the refund be in knet too?           03:03 PM, 10th Feb                     Anna Bella                    can i convert vouchers or my credit to cash?           03:03 PM, 10th Feb                   Mais                   In case you paid KNET, you will be refunded to the same card which you paid from which is KNET           03:06 PM, 10th Feb                     Anna Bella                    i see           03:07 PM, 10th Feb                     Anna Bella   
                  can i return this?           03:07 PM, 10th Feb                     Anna Bella                    i did not touch           03:08 PM, 10th Feb                     Anna Bella                             03:08 PM, 10th Feb                   Mais                   Could you please share your order number so that I can assist you further?           03:10 PM, 10th Feb                     Anna Bella                             03:11 PM, 10th Feb                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           03:14 PM, 10th Feb                   Mais                   As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           03:15 PM, 10th Feb           
         Mais                   Is there anything else I can assist you with?           03:17 PM, 10th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:19 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5692194