Subject: Ticket Assigned - Conversation with Nourah
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 12:47:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nourah Nourah                    Hello           04:36 PM, 09th Feb                   Mais                   Hi Nourah, Good evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           04:37 PM, 09th Feb                     Nourah                    Yesterday I placed an online order 9413803401 then received an SMS and email telling me that it was not processed. But an amount of 370 AED was debited from my card.           04:37 PM, 09th Feb                     Nourah                    However, I placed another order and paid for it by cash 9413803407.           04:38 PM, 09th Feb                     Nourah                    Today I received both orders!           04:38 PM, 09th Feb                     Nourah                    I'd like to return order 9413803401, and I want a refund.           04:38 PM, 09th Feb            
          Nourah                    I don't have an account           04:38 PM, 09th Feb                     Nourah                    but I used this email [email-masked]           04:38 PM, 09th Feb                     Nourah                    0567454554           04:38 PM, 09th Feb                   Mais                   Please give me a minute to check.           04:39 PM, 09th Feb                     Nourah                    I received both orders           04:40 PM, 09th Feb                     Nourah                    9413821533 & 9413803407           04:41 PM, 09th Feb                   Mais                   In case you want to return one of the orders, please note that you can return it to the store or through the online and you will receive the refund           04:42 PM, 09th Feb                     Nourah                    Okay           04:43 PM, 09th Feb                     Nourah                    so I can walk into any MAX and return the package? 
           04:43 PM, 09th Feb                   Mais                   Yes sure           04:44 PM, 09th Feb                     Nourah                    ok great           04:44 PM, 09th Feb                     Nourah                    thank you           04:44 PM, 09th Feb                   Mais                   Is there anything else I can assist you with?           04:44 PM, 09th Feb                     Nourah                    No thanks           04:45 PM, 09th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:47 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5688701