Subject: Ticket Assigned - Conversation with Kamran
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 09:13:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kamran Kamran                    Hello           12:57 PM, 09th Feb                     Kamran                             12:58 PM, 09th Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           12:59 PM, 09th Feb                   Mais                   Please give me a minute to check.           12:59 PM, 09th Feb                     Kamran                    Let me give you a little bit background, I requested a return for a few items and item was picks on 1st Feb and got a confirmation message.           01:02 PM, 09th Feb                     Kamran                    Hi! Your return request RP013123003875 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/HEoiR8MY3wb Stay Happy!           01:02 PM, 09th Feb                     Kamran                    I checked the status of return and found out the items I requested and picked the status changed back to delivered.           01:04 PM, 09th Feb                     Kamran                    I can’t request the return again as I don’t have items.           01:05 PM, 09th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:07 PM, 09th Feb                   Mais                   We will get in touch with you at the soonest we can           01:07 PM, 09th Feb                     Kamran                    Ok           01:08 PM, 09th Feb                   Mais                   Is there anything else I can assist you with?           01:12 PM, 09th Feb                     Kamran                    I am good thanks           01:12 PM, 09th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:13 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5687536