Subject: Ticket Assigned - Conversation with Omer
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:21:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Omer Omer                    Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi omer, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:42 PM, 08th Feb                   Mais                   Hi Omer, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:48 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:48 PM, 08th Feb                     Omer                    Yes           05:49 PM, 08th Feb                     Omer                    Actually I’m here regarding my order 9413709362 which I’ve received already           05:49 PM, 08th Feb                     Omer                    Firstly I want you to modify it’s status to delivered           05:50 PM, 08th Feb                     Omer                    Secondly I’ve received an item missing a part of it           05:50 PM, 08th Feb                     Omer                    I had ordered something and received something           05:50 PM, 08th Feb                     Omer                             05:51 PM, 08th Feb                     Omer                             05:51 PM, 08th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:51 PM, 08th Feb                   Mais                   We will create a return request for the item, could you please confirm your wish about thus?           05:51 PM, 08th Feb                     Omer                    You can see in the screenshots I sent you that I’ve ordered an item which is a set of 2 but I’ve received one           05:52 PM, 08th Feb                     Omer                    But what should I return???           05:53 PM, 08th Feb                     Omer                    I’ve received only one           05:53 PM, 08th Feb                     Omer                    The other is missing           05:53 PM, 08th Feb                     Omer                    I’m here to complaint about missing one           05:53 PM, 08th Feb                   Mais                   Please allow me a minute           05:53 PM, 08th Feb                     Omer                    And also the grey one I received is the combo of pink not the white           05:54 PM, 08th Feb                     Omer                    ???           05:57 PM, 08th Feb                   Mais                   Kindly note that we will create a return request for the items which you facing a problem with, and you will receive the refund and then you can re order the items you want and we will do our best to deliver them correctly, could you please confirm your wish about this?           05:58 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:00 PM, 08th Feb                     Omer                    But if I sent the item which is not in the complete condition, while undergoing quality check it will affect my refund           06:00 PM, 08th Feb                   Mais                   Kindly note that we will put the reason as incomplete item and then the amount will be refunded correctly           06:01 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:03 PM, 08th Feb                     Omer                    But the problem is that the order is still not modified to delivered           06:03 PM, 08th Feb                     Omer                    And previously I had faced a lot bcz of such condition           06:04 PM, 08th Feb                     Omer                    First plz modify it’s status then I will ask for return bcz I’ve also to return other item so I will do it together           06:05 PM, 08th Feb                   Mais                   Kindly note that we can create the return request from our end even if the status is not updated, so please confirm your wish           06:05 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:07 PM, 08th Feb                   Mais                   I have not received a response from you still, please confirm if we are still connected?           06:08 PM, 08th Feb                     Omer                    Yes but I don’t want to face any problem regarding my refund           06:08 PM, 08th Feb                     Omer                    So I will contact later           06:09 PM, 08th Feb                     Omer                    First I request you to kindly update the order status           06:09 PM, 08th Feb                   Mais                   We will do our best to solve this issue successfully, please share with us the exact names of the items so that we can do the needful           06:10 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:11 PM, 08th Feb                   Mais                   I have not received a response from you still, please confirm if we are still connected?           06:13 PM, 08th Feb                     Omer                    I was dc           06:13 PM, 08th Feb                     Omer                    Will you plz help me to modify the order status????           06:14 PM, 08th Feb                     Omer                    Only then I will step forward to return           06:14 PM, 08th Feb                     Omer                    Bcz I’ve already a bad experience with such an issue so I don’t wanna face it again           06:15 PM, 08th Feb                   Mais                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already received your order.           06:17 PM, 08th Feb                     Omer                    Ok thank you so much           06:19 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           06:19 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:20 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684664