Subject: Ticket Assigned - Conversation with Ambreen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:19:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ambreen Ambreen                    Hello this is Mrs farhan           05:53 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:53 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:53 PM, 08th Feb                     Ambreen                    1           05:53 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Hello Ambreen , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:54 PM, 08th Feb                     Ambreen                    1           05:54 PM, 08th Feb                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           05:54 PM, 08th Feb                     Ambreen                    9413501101           05:54 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623000677    You can also easily track your order from My Account > Order History.             05:54 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:54 PM, 08th Feb                     Ambreen                    My order arrived but it was the wrong color           05:56 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 08th Feb                     Ambreen                    I didn’t accept the order           05:56 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 08th Feb                     Ambreen                    I paid 4 a pink color bouncer           05:56 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 08th Feb                     Ambreen                    2           05:56 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 08th Feb                     Ambreen                    Yes           05:56 PM, 08th Feb                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:56 PM, 08th Feb                     Ambreen                    1           05:57 PM, 08th Feb                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:57 PM, 08th Feb                     Ambreen                    1           05:57 PM, 08th Feb                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:57 PM, 08th Feb                     Ambreen                    [email-masked]           05:57 PM, 08th Feb                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:57 PM, 08th Feb                     Ambreen                    [email-masked]           05:57 PM, 08th Feb                     Ambreen                    [email-masked]           05:57 PM, 08th Feb                   Mais                   Hi Ambreen, Good evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           05:58 PM, 08th Feb                     Ambreen                    Can I talk to u on voice msg           05:59 PM, 08th Feb                     Ambreen                    U already hav my order number           05:59 PM, 08th Feb                     Ambreen                    The courier delivered me a wrong color instead of being pink tht I paid 4 it was blue           06:00 PM, 08th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:00 PM, 08th Feb                     Ambreen                    So I didn’t accept the order and asked to change the color to pink tht I actually paid 4           06:00 PM, 08th Feb                     Ambreen                    Kindly look into my problem           06:00 PM, 08th Feb                     Ambreen                    Kindly send me a pink bouncer at ur earliest           06:01 PM, 08th Feb                     Ambreen                    Give me the time I wud get the correct one           06:01 PM, 08th Feb                     Ambreen                             06:01 PM, 08th Feb                     Ambreen                    This is what I choose           06:02 PM, 08th Feb                     Ambreen                    Please send me the correct item at ur earliest           06:02 PM, 08th Feb                     Ambreen                    Give me a correct time u wud be sending it           06:02 PM, 08th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:03 PM, 08th Feb                   Mais                   We regret to inform you that the exchange service is not available, and ss per tracking the shipment has been rejected from your end, the refund will be processed once the item will reach back to the warehouse.           06:09 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           06:11 PM, 08th Feb                     Ambreen                    I don’t want a refund           06:11 PM, 08th Feb                     Ambreen                    I want the same order           06:11 PM, 08th Feb                     Ambreen                    I want u to deliver me my correct item           06:11 PM, 08th Feb                     Ambreen                             06:12 PM, 08th Feb                     Ambreen                    Send me my correct item           06:12 PM, 08th Feb                   Mais                   Kindly note that we are unable to amend on this, and we are really sorry for this mistake, however please allow us the time and we will process the refund then you can re order the item you wish and we will deliver it correctly           06:13 PM, 08th Feb                     Ambreen                    I don’t want a refund           06:13 PM, 08th Feb                     Ambreen                    I want the correct order           06:14 PM, 08th Feb                   Mais                   Please accept our full apology that we can not arrange delivery           06:16 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           06:17 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           06:18 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684648