Subject: Ticket Assigned - Conversation with Chan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 14:12:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chan Chan                    Hello           05:55 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:55 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Chan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:55 PM, 08th Feb                     Chan                    2           05:55 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:55 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:55 PM, 08th Feb                     Chan                    2           05:57 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:57 PM, 08th Feb                     Chan                    1           05:57 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:57 PM, 08th Feb                     Chan                    [email-masked]           06:00 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:00 PM, 08th Feb                     Chan                    Okay           06:01 PM, 08th Feb                   Mais                   Hi Chan, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:01 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           06:02 PM, 08th Feb                     Chan                    Hellob           06:02 PM, 08th Feb                     Chan                    We order a travel cot last January 24           06:03 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           06:03 PM, 08th Feb                     Chan                    We just open it now. But there is damage           06:03 PM, 08th Feb                     Chan                    We can't fix it           06:03 PM, 08th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:04 PM, 08th Feb                   Mais                   Could you please share with us images about the item showing the issue?           06:04 PM, 08th Feb                     Chan                    We can't lock it           06:04 PM, 08th Feb                     Chan                    * File attached - File.mp4 *             06:05 PM, 08th Feb                     Chan                             06:05 PM, 08th Feb                     Chan                    We try many time the lock was not working. We already follow the instructions but still  we cannot fix it           06:05 PM, 08th Feb                   Mais                   Could you please share your order number so that I can assist you further?           06:06 PM, 08th Feb                     Chan                    Order # 9411887092           06:06 PM, 08th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:07 PM, 08th Feb                   Mais                   We will get in touch with you at the soonest we can           06:08 PM, 08th Feb                     Chan                    Yes please. Cause we will use it  soon.           06:08 PM, 08th Feb                     Chan                    My baby is comming soon           06:09 PM, 08th Feb                     Chan                    I hope you understand. Thank you           06:09 PM, 08th Feb                   Mais                   Please rest assured, we will check with the team and update you accordingly           06:10 PM, 08th Feb                     Chan                    Thanks           06:10 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           06:11 PM, 08th Feb                     Chan                    No thank you           06:11 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:12 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684611