Subject: Ticket Assigned - Conversation with Joseph
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:59:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joseph Joseph                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi joseph, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8413818620 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:40 PM, 08th Feb                   Mais                   Hi Joseph, Good evening. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           05:42 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding your order 8413818620           05:42 PM, 08th Feb                   Mais                   We would like to inform you that the expected date of the order to be delivered is 12-02-2023, so please allow us the time           05:47 PM, 08th Feb                   Mais                   Knowing that you will be contacted before delivering the order, so please keep your contact number active so that we can deliver your items at the soonest we can           05:47 PM, 08th Feb                     Joseph                    I would like to update my contact info for my order 8413818620. +96555006357           05:48 PM, 08th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:52 PM, 08th Feb                     Joseph                    Start Again           05:53 PM, 08th Feb                     Joseph                    hello           05:53 PM, 08th Feb                   Mais                   Please allow us the time as we will update your information to the courier in order to deliver your items successfully           05:54 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:55 PM, 08th Feb                     Joseph                    just to update my phone no.           05:56 PM, 08th Feb                     Joseph                    that’s all           05:56 PM, 08th Feb                   Mais                   Sure, please allow us the time so that we can do the needful           05:56 PM, 08th Feb                     Joseph                    Okay           05:56 PM, 08th Feb                     Joseph                    Thank you           05:56 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:57 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:59 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684516