Subject: Ticket Assigned - Conversation with A
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:50:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A A                    Help           05:33 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:33 PM, 08th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:33 PM, 08th Feb                     A                    1           05:33 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:33 PM, 08th Feb                     A                    2           05:33 PM, 08th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:33 PM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:33 PM, 08th Feb                     A                    2           05:35 PM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:35 PM, 08th Feb                     A                    1           05:35 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           05:35 PM, 08th Feb                     A                    [email-masked]           05:35 PM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:35 PM, 08th Feb                   Mais                   Hi Amir, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:39 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:39 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:41 PM, 08th Feb                     A                    Hello           05:41 PM, 08th Feb                     A                    It is not for return actually i want to exchange one item’s size           05:42 PM, 08th Feb                     A                    And I don’t seem to get any option in the application for exchange i am only getting the option to return           05:42 PM, 08th Feb                     A                    But i want to exchange           05:42 PM, 08th Feb                     A                    Is it possible for me to go and exchange it in any store ?           05:42 PM, 08th Feb                   Mais                   Please accept our full apology that the exchange service is not available for Max products, however you can check with the store team in order to be fully assisted           05:43 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:45 PM, 08th Feb                     A                    No thank You           05:48 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:50 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684463