Subject: Ticket Assigned - Conversation with Abir Houry
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:38:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abir Houry Abir Houry                    Hello           05:28 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:28 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello Abir Houry , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:28 PM, 08th Feb                     Abir Houry                    3           05:28 PM, 08th Feb                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:28 PM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 08th Feb                     Abir Houry                    2           05:28 PM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 08th Feb                     Abir Houry                    1           05:28 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           05:28 PM, 08th Feb                     Abir Houry                    [email-masked]           05:29 PM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:29 PM, 08th Feb                   Mais                   Hi Abir, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:31 PM, 08th Feb                     Abir Houry                    I requested a refund item and was accepted. The delivery man called me on sunday to take the item bas I wasnt at home. He told me he will come the second day. And till today the item is still on the doorstep, can you please send a delivery man to get the item.           05:31 PM, 08th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:31 PM, 08th Feb                   Mais                   Please give me a minute to check.           05:31 PM, 08th Feb                     Abir Houry                             05:31 PM, 08th Feb                     Abir Houry                             05:31 PM, 08th Feb                     Abir Houry                    Okayy           05:32 PM, 08th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:34 PM, 08th Feb                     Abir Houry                    Number: 0586302858 Address: al warqaa 1 nozol sofana building 1, room 205           05:34 PM, 08th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier  team and they are closely working on this to fix it for you.             05:35 PM, 08th Feb                   Mais                   We will get in touch with you at the soonest we can           05:35 PM, 08th Feb                     Abir Houry                    Okayy           05:35 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:37 PM, 08th Feb                     Abir Houry                    No thank you           05:37 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:37 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684402