Subject: Ticket Assigned - Conversation with Ameena Afsal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:33:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ameena Afsal Ameena Afsal                    It's 2nd I did not receive my order. During ordering showed delivery the next day. I placed order on Sunday.           05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Ameena Afsal , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:19 PM, 08th Feb                     Ameena Afsal                    It's making me disappointed           05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hi Ameena Afsal , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:19 PM, 08th Feb                     Ameena Afsal                    1           05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:19 PM, 08th Feb                     Ameena Afsal                    9413531902           05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020623002591    You can also easily track your order from My Account > Order History.             05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 PM, 08th Feb                     Ameena Afsal                    2           05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:19 PM, 08th Feb                     Ameena Afsal                    1           05:19 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:20 PM, 08th Feb                     Ameena Afsal                    [email-masked]           05:20 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:20 PM, 08th Feb                   Mais                   Hi Ameena, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:21 PM, 08th Feb                     Ameena Afsal                    Hi It's 2nd day, I did not receive my order. During ordering showed delivery on the next day. I placed the order on Sunday.           05:21 PM, 08th Feb                   Mais                   Please allow me a minute to check your order 9413531902           05:21 PM, 08th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:21 PM, 08th Feb                     Ameena Afsal                    0508445268           05:22 PM, 08th Feb                     Ameena Afsal                    0508434268           05:22 PM, 08th Feb                   Mais                   Could you please share your home address as well           05:23 PM, 08th Feb                     Ameena Afsal                    Muwaileha, George building.  Building No- 5093 Room No- 113           05:24 PM, 08th Feb                     Ameena Afsal                    I want my order today as I have one event on tomorrow           05:24 PM, 08th Feb                     Ameena Afsal                    I should wear this           05:25 PM, 08th Feb                     Ameena Afsal                    Don't make me disappointed           05:25 PM, 08th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:25 PM, 08th Feb                   Mais                   We will get in touch with you and deliver your order as soon as we can           05:25 PM, 08th Feb                     Ameena Afsal                    Are you sure today?           05:26 PM, 08th Feb                     Ameena Afsal                    I placed an order on Monday at 7.23 am. More than 48 hours           05:27 PM, 08th Feb                   Mais                   Please accept our full apology for the delay, and kindly allow us the time so that we can do the needful and deliver your items successfully           05:28 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:30 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:33 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684384