Subject: Ticket Assigned - Conversation with AshNa?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:17:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AshNa? AshNa?                    Hi           05:03 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:03 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello AshNa? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:03 PM, 08th Feb                     AshNa?                    1           05:03 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:03 PM, 08th Feb                     AshNa?                    9413588270           05:03 PM, 08th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020723000709    You can also easily track your order from My Account > Order History.             05:03 PM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:03 PM, 08th Feb                     AshNa?                    2           05:03 PM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:03 PM, 08th Feb                     AshNa?                    1           05:03 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           05:03 PM, 08th Feb                     AshNa?                    [email-masked]           05:04 PM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:04 PM, 08th Feb                     AshNa?                    Okk           05:04 PM, 08th Feb                   Mais                   Hi Ashna, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:05 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding your order 9413588270           05:06 PM, 08th Feb                     AshNa?                    Yes           05:06 PM, 08th Feb                     AshNa?                    Not yet delivered           05:06 PM, 08th Feb                     AshNa?                    Since 2 days out for delivery           05:06 PM, 08th Feb                     AshNa?                    The delivery person whatsapped me but no responding latet           05:06 PM, 08th Feb                     AshNa?                    Later*           05:06 PM, 08th Feb                     AshNa?                    Tried calling him and  he answered and told that he is in dubai later when i called he told he is in industrial area sharjah           05:08 PM, 08th Feb                     AshNa?                    Now there is no response           05:08 PM, 08th Feb                     AshNa?                             05:09 PM, 08th Feb                     AshNa?                    This is the chat with your courier delivery person...           05:09 PM, 08th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:09 PM, 08th Feb                   Mais                   Please give me a minute to check.           05:09 PM, 08th Feb                     AshNa?                    Okk           05:10 PM, 08th Feb                   Mais                   We have checked, and we can understand your frustration here. Please be assured as we have escalated this issue to our courier team. Our team is working on it. Once we will get any update we will get back to you.           05:11 PM, 08th Feb                     AshNa?                    Can I get by today or tomorrow please?           05:11 PM, 08th Feb                   Mais                   Sure, we will do our best to deliver the order at the soonest we can, just please allow us the time so that we can do the needful           05:12 PM, 08th Feb                     AshNa?                    Okkk           05:12 PM, 08th Feb                     AshNa?                    Whom I can coordinate with to get the update?           05:12 PM, 08th Feb                   Mais                   Kindly note that you will be contacted by the courier, as well we will update you through your email, and you can contact on 800629823 in order to check and to be fully assisted           05:13 PM, 08th Feb                     AshNa?                    Okk           05:13 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:16 PM, 08th Feb                     AshNa?                    No           05:16 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:17 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684305