Subject: Ticket Assigned - Conversation with Pattie
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:11:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pattie Pattie                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi pattie, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:44 PM, 08th Feb                   Mais                   Hi Pattie, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:46 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:46 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:49 PM, 08th Feb                   Mais                   I have not received a response from you still, please confirm if we are still connected?           04:51 PM, 08th Feb                     Pattie                    Hi           04:53 PM, 08th Feb                     Pattie                    Yes am following up on order 9411204616           04:53 PM, 08th Feb                     Pattie                    Kindly advise when it will be collected           04:53 PM, 08th Feb                     Pattie                    Hi           04:56 PM, 08th Feb                   Mais                   Please give me a minute to check.           04:58 PM, 08th Feb                   Mais                   We can understand your frustration here. Please be assured as we have  escalated this issue to our courier team. Our team is working on it. Once we will get any update we will get back to you.           05:03 PM, 08th Feb                     Pattie                    Okay please           05:04 PM, 08th Feb                     Pattie                    Coz its past 14 days           05:04 PM, 08th Feb                     Pattie                    And imade my request before the 14days           05:04 PM, 08th Feb                   Mais                   Please rest assured that we will collect the items even if they exceeds 14 days as the delay is from our end           05:07 PM, 08th Feb                   Mais                   So please allow us the time so that we can do the needful           05:07 PM, 08th Feb                     Pattie                    Okay           05:07 PM, 08th Feb                     Pattie                    Thank you           05:07 PM, 08th Feb                     Pattie                    Have a lovely evening           05:07 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:08 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:10 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684275