Subject: Ticket Assigned - Conversation with Bee.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 13:04:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bee. Bot                   We’re closing this chat as we haven’t received a response from you. Don’t worry, you can restart this chat if you need any more help ?  نحن بصدد إغلاق هذه الدردشة لأننا لم نتلق ردًا منك. لا تقلق ، يمكنك إعادة هذه الدردشة إذا احتجت إلى المزيد من المساعدة ?           09:53 AM, 07th Oct                     Bee.                    Hi           04:47 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:47 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Bee. , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:47 PM, 08th Feb                     Bee.                    3           04:48 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:48 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:48 PM, 08th Feb                     Bee.                    2           04:48 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:49 PM, 08th Feb                     Bee.                    1           04:49 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:49 PM, 08th Feb                     Bee.                    [email-masked]           04:49 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:49 PM, 08th Feb                   Mais                   Hi Najwa, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:52 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:52 PM, 08th Feb                     Bee.                    I placed order but i didnt comfirm payment           04:53 PM, 08th Feb                     Bee.                    But they cut my wallet balance           04:53 PM, 08th Feb                     Bee.                    Send it back           04:53 PM, 08th Feb                     Bee.                    I want to purchase items           04:53 PM, 08th Feb                     Bee.                    9413827612           04:53 PM, 08th Feb                     Bee.                    This is order number           04:53 PM, 08th Feb                     Bee.                    R u there           04:55 PM, 08th Feb                     Bee.                    Dont waste my time to keep me on hold           04:55 PM, 08th Feb                     Bee.                    Answer quickly           04:55 PM, 08th Feb                   Mais                   We have checked and we found that an order number 9413827612 has been created on 8-2-23. Please note that your request is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           04:56 PM, 08th Feb                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your order.           04:56 PM, 08th Feb                     Bee.                    There is no payment  but technical issue  they cut my shukran balance           04:57 PM, 08th Feb                     Bee.                    Refund it ASAP           04:58 PM, 08th Feb                   Mais                   Please allow us 24 hours and we will update you regarding your order status           04:58 PM, 08th Feb                     Bee.                             04:59 PM, 08th Feb                     Bee.                    Shukran pay they cut 59.70           04:59 PM, 08th Feb                     Bee.                    Refund it           05:00 PM, 08th Feb                   Mais                   Please allow us 24 hours so that the order can be canceled and the amount can be refunded           05:01 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           05:02 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:04 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684238