Subject: Ticket Assigned - Conversation with SABA AKHTAR
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 12:57:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SABA AKHTAR SABA AKHTAR                    Hello           04:39 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:39 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello SABA AKHTAR , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:39 PM, 08th Feb                     SABA AKHTAR                    3           04:39 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:39 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:39 PM, 08th Feb                     SABA AKHTAR                    2           04:39 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:39 PM, 08th Feb                     SABA AKHTAR                    1           04:40 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:40 PM, 08th Feb                     SABA AKHTAR                    [email-masked]           04:40 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:40 PM, 08th Feb                     SABA AKHTAR                    [email-masked]           04:40 PM, 08th Feb                   Mais                   Hi Saba, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:41 PM, 08th Feb                     SABA AKHTAR                    Hello           04:41 PM, 08th Feb                     SABA AKHTAR                    I need to make complain           04:41 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:41 PM, 08th Feb                     SABA AKHTAR                    We would like to inform you that a return request has been created for the product from the order No. 9411815628 dated on 1-2-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:41 PM, 08th Feb                     SABA AKHTAR                    This is the third time I m making complain           04:41 PM, 08th Feb                     SABA AKHTAR                    When ur delivery guy will come to pick refund items           04:42 PM, 08th Feb                     SABA AKHTAR                    If u don't want to take ur stuff           04:43 PM, 08th Feb                     SABA AKHTAR                    Plz refund my money           04:43 PM, 08th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:44 PM, 08th Feb                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our courier team. Our team is working on it. Once we will get any update we will get back to you.           04:44 PM, 08th Feb                     SABA AKHTAR                    When           04:44 PM, 08th Feb                     SABA AKHTAR                    Tell me exact date           04:44 PM, 08th Feb                     SABA AKHTAR                    Or refund my money           04:44 PM, 08th Feb                     SABA AKHTAR                    Later send ur courier people to collect item           04:45 PM, 08th Feb                   Mais                   Please accept our full apology for the delay, and allow us 24-48 hours as a maximum           04:45 PM, 08th Feb                     SABA AKHTAR                    Okay           04:46 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           04:46 PM, 08th Feb                     SABA AKHTAR                    It's more than two week           04:46 PM, 08th Feb                     SABA AKHTAR                    So it's will not solve in 24 or 48 hrs           04:47 PM, 08th Feb                     SABA AKHTAR                    Plz refund my money           04:47 PM, 08th Feb                   Mais                   Please allow us the time and we will do our best to solve this issue and collect your items at the soonest we can           04:49 PM, 08th Feb                     SABA AKHTAR                    I want to know           04:49 PM, 08th Feb                     SABA AKHTAR                    How much time it will take to refund money           04:50 PM, 08th Feb                     SABA AKHTAR                    After u receive item           04:50 PM, 08th Feb                   Mais                   It may takes from 3-5 working days for the items to reach our warehouse and process the refund           04:53 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           04:55 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:56 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684193