Subject: Ticket Assigned - Conversation with Manju
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 12:42:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manju Manju                    Hi           04:33 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:33 PM, 08th Feb                   MAX UAE whatsapp bot                    Hello Manju , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:33 PM, 08th Feb                     Manju                    1           04:33 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:33 PM, 08th Feb                     Manju                    9413564801           04:34 PM, 08th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM251374634    You can also easily track your order from My Account > Order History.             04:34 PM, 08th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 08th Feb                     Manju                    2           04:34 PM, 08th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:34 PM, 08th Feb                     Manju                    1           04:34 PM, 08th Feb                   MAX UAE whatsapp bot                   Please enter your email address           04:34 PM, 08th Feb                     Manju                    [email-masked]           04:35 PM, 08th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:35 PM, 08th Feb                   Mais                   Hi Manju, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:35 PM, 08th Feb                   Mais                   We can see that you have contacted us regarding your order 9413564801           04:35 PM, 08th Feb                   Mais                   Could you please confirm your contact number and if you have received any code?           04:36 PM, 08th Feb                     Manju                    0543493265           04:37 PM, 08th Feb                     Manju                    My order was supposed to be ready for collection yesterday but i didn't receive any update yet           04:37 PM, 08th Feb                   Mais                   Could you please confirm if you have received any codes?           04:38 PM, 08th Feb                     Manju                    no           04:39 PM, 08th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:39 PM, 08th Feb                     Manju                    ok           04:40 PM, 08th Feb                   Mais                   We will get in touch with you as soon as we can           04:40 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           04:41 PM, 08th Feb                     Manju                    no           04:42 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:42 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5684120