Subject: Ticket Assigned - Conversation with هاليسون
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 10:26:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with هاليسون هاليسون                    Hello           02:08 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:08 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:08 PM, 08th Feb                     هاليسون                    1           02:08 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello هاليسون , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:08 PM, 08th Feb                     هاليسون                    3           02:08 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:08 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:08 PM, 08th Feb                     هاليسون                    3           02:09 PM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hi هاليسون , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:09 PM, 08th Feb                     هاليسون                    5           02:09 PM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:09 PM, 08th Feb                     هاليسون                    I have requested return of items and no one has yet collected it           02:10 PM, 08th Feb                     هاليسون                    Also the refund I have requested to add to shukran account           02:10 PM, 08th Feb                     هاليسون                    How does it work?           02:10 PM, 08th Feb                   Mais                   Hi Halison, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:11 PM, 08th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:11 PM, 08th Feb                   Mais                   Regarding the order 9412983680, we would like to inform you that the courier will collect your items within 3-5 working days start from the date of creating the return request, so please allow us the time           02:12 PM, 08th Feb                   Mais                   As well the amount will be refunded to your Shukran pay account, after collecting the items.           02:13 PM, 08th Feb                     هاليسون                    Ohh ok           02:13 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           02:13 PM, 08th Feb                     هاليسون                    Can I not deliver the item at the center point counter in WTC mall?           02:13 PM, 08th Feb                     هاليسون                    I stay nearby           02:14 PM, 08th Feb                     هاليسون                    And also the payment I had made through Tabby           02:15 PM, 08th Feb                     هاليسون                    So how can we fix that?           02:15 PM, 08th Feb                   Mais                   Kindly note that you can return the items to the nearest store to you, and in case you want that, please let us know so that we can cancel the online return request           02:17 PM, 08th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:19 PM, 08th Feb                     هاليسون                    Yes ok I will return it to the nearest store           02:19 PM, 08th Feb                     هاليسون                    How will this process then??           02:20 PM, 08th Feb                   Mais                   You can choose the refund method to your Shukran pay or to your bank account.           02:20 PM, 08th Feb                     هاليسون                    So I can pay Tabby and settle it right?           02:21 PM, 08th Feb                   Mais                   Yes exactly           02:21 PM, 08th Feb                     هاليسون                    Got it           02:21 PM, 08th Feb                     هاليسون                    Noted           02:22 PM, 08th Feb                   Mais                   We would like to inform you that we have canceled the online return request successfully from our end.           02:23 PM, 08th Feb                     هاليسون                    Ok           02:23 PM, 08th Feb                   Mais                   Is there anything else I can assist you with?           02:24 PM, 08th Feb                     هاليسون                    NO THANK YOU           02:25 PM, 08th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:25 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5683459