Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 13:44:17 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin">We would
like to remind you of the below request.</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 2/6/2023 2:05:00 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5622235] - Re: How did you enjoy shopping with us? [CaseReference:CAI/0223/3780]</span>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Dear
valued customer,</span></div>
<font>

</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Thank
you for using Aramex shipping services.</span></div>
<font>

</font><div style="margin: 0in 0in 8pt"><span style='line-height: 107%; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin'>As
per the update on our system, your shipment moved and delivered under #47794920843 .</span></div>
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</font><div style="margin: 0in 0in 8pt; line-height: normal"><span style="font-size: 12pt">Please
don’t hesitate to contact us for any further assistance.</span></div>
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</font><div style="margin: 0in 0in 8pt"></div>
<div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin"></span></div>
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</font><span style="color: black; line-height: 107%; font-size: 10pt">Abdelrahman
Mohamed</span><font>

</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">Senior
Customer Service</span></div>
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</font><div style="margin: 0in 0in 8pt"><span style="line-height: 107%; font-size: 10pt">Aramex
International – CAI</span></div>
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</font><div style="margin: 0in 0in 8pt">

  

  

  

  

 

 
 
<b><span style='color: black; line-height: 107%; font-family: "Arial",sans-serif; font-size: 10pt'> </span></b>
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</font><div style="margin: 0in 0in 8pt"><span style="color: black; line-height: 107%; font-size: 10pt">T. 
+201286691320</span></div>
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</font><div style="margin: 0in 0in 8pt">
<span style="color: black; line-height: 107%; font-size: 10pt">A. </span><span style="color: red; line-height: 107%; font-size: 10pt">///</span><span style="color: black; line-height: 107%; font-size: 10pt"> obstinate.terms.bright</span>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 2/6/2023 1:19:00 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#5622235] - Re: How did you enjoy shopping with us? [CaseReference:CAI/0223/3780]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
<br><br>
The case reference assigned to your request is: CAI/0223/3780 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 2/6/2023 1:19:27 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: RE: [#5622235] - Re: How did you enjoy shopping with us?</span>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Please assist to send all Egypt requests to: <a id="OWAAM4A00200A53954669BB96D58CC453C598" href="mailto:[email-masked]" rel="noreferrer">
<span style="background: rgb(225, 223, 221); color: rgb(43, 87, 154); text-decoration: none">@Service Center - CAI E-commerce A</span></a>. Thanks.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size: 12pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size: 10pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size: 10pt">T.  +966 115121821</span></div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, February 6, 2023 3:30 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5622235] - Re: How did you enjoy shopping with us?</div>
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<strong><span style='color: red; font-family: "Calibri",sans-serif; font-size: 10.5pt'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="color: red; font-size: 10.5pt">This email originated
<strong><span style='font-family: "Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family: "Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family: "Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family: "Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family: "Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color: red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size: 11.5pt"></span>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Problem Statement: Order not delivered (to warehouse)<br>
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Order ID: 2110124463<br>
Tracking ID: 47794927176<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: The customer raised a return request on 1/24/23 and as per the tracking website, the items has been collected from the customer on Jan 26 2023 and till now the returned items is not delivered to warehouse so we can initiate the refund of
 the returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Mazen</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5622235