Subject: Ticket Assigned - Conversation with Samriddhi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 09:59:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samriddhi Samriddhi                    Customer:  Hi! Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi samriddhi, what do you need help with? Customer:  I returned my items but haven't received a refund yet. Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi samriddhi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:43 PM, 13th Jan                   Mais                   Hi Samriddhi, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:44 PM, 13th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:44 PM, 13th Jan                     Samriddhi                    Hello Mais!           01:44 PM, 13th Jan                     Samriddhi                    Yes. I placed a return request on one of my ordered. It has already been collected a week ago but I still haven't received my refund.           01:45 PM, 13th Jan                     Samriddhi                    *orders           01:45 PM, 13th Jan                   Mais                   Regarding the order 9409160579, we would like to inform you that we have processed the refund of amount 69.3 AED in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:48 PM, 13th Jan                   Mais                   In case this is not the intended order, please provide us with the correct one           01:48 PM, 13th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           01:51 PM, 13th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           01:52 PM, 13th Jan                     Samriddhi                    Not that order.           01:53 PM, 13th Jan                     Samriddhi                    I am talking about another order.           01:53 PM, 13th Jan                     Samriddhi                             01:54 PM, 13th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:54 PM, 13th Jan                     Samriddhi                    Sure.           01:54 PM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:55 PM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can           01:55 PM, 13th Jan                     Samriddhi                    Sure.           01:55 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:56 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:59 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582915