Subject: Ticket Assigned - Conversation with Ageesh Prakash
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 09:41:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ageesh Prakash Ageesh Prakash                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ageesh prakash Bot:  Hi ageesh prakash, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410057646 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM581405967     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545212440            01:23 PM, 13th Jan                   Mais                   Hi Ageesh, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:23 PM, 13th Jan                   Mais                   We can see that you have contacted us regarding your order 9410057646           01:24 PM, 13th Jan                     Ageesh Prakash                    Yes           01:24 PM, 13th Jan                   Mais                   Could you please confirm your contact number +971545212440 and if you have received any code?           01:24 PM, 13th Jan                     Ageesh Prakash                    There is no tracking details given in the provided URL           01:24 PM, 13th Jan                     Ageesh Prakash                    The number is correct           01:25 PM, 13th Jan                     Ageesh Prakash                    And I haven't received any code           01:25 PM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:26 PM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can, and we are really sorry about the delay           01:26 PM, 13th Jan                     Ageesh Prakash                    If it's going to take time I'll have to cancel the order           01:26 PM, 13th Jan                   Mais                   Please rest assured that we will do our best to process the order at the soonest we can           01:27 PM, 13th Jan                   Mais                   And when the order will be ready for pick up from the collection point, you will receive a code           01:27 PM, 13th Jan                     Ageesh Prakash                    I need the package by tomorrow evening or else I'll have to cancel the order           01:28 PM, 13th Jan                     Ageesh Prakash                    Kindly provide me a working tracking number           01:29 PM, 13th Jan                     Ageesh Prakash                    The one that's provided is not working           01:29 PM, 13th Jan                     Ageesh Prakash                    Order history tracking in app also doesn't shows any progress           01:30 PM, 13th Jan                     Ageesh Prakash                    Cancel the order and initiate refund           01:31 PM, 13th Jan                   Mais                   Please accept our full apology for the delay, and please be assured that we will do our best to process the order within 24 hours           01:32 PM, 13th Jan                     Ageesh Prakash                    I ordered it 2 days back           01:32 PM, 13th Jan                     Ageesh Prakash                    It's been 36 hrs           01:32 PM, 13th Jan                   Mais                   As well you can track your order through this number LM581405967 and this link https://www.fodel.com/           01:32 PM, 13th Jan                   Mais                   Please accept our full apology for the delay, I am totally understand you           01:32 PM, 13th Jan                     Ageesh Prakash                    Cancel it           01:32 PM, 13th Jan                   Mais                   And please allow us the time and we will do our best to process it within 24 hours           01:33 PM, 13th Jan                     Ageesh Prakash                    Don't want any link or anything           01:33 PM, 13th Jan                     Ageesh Prakash                    No need           01:33 PM, 13th Jan                   Mais                   Kindly note that we are unable to cancel the order right now, as it is under delivery and it is with the courier, however in case you want to cancel the order, please note that it will be canceled if it has not been picked up within 5 days after receiving the code           01:34 PM, 13th Jan                     Ageesh Prakash                    And the refund?           01:34 PM, 13th Jan                   Mais                   Kindly note that the amount will be refunded to the same card which you paid from           01:37 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:39 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:41 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582872