Subject: Ticket Assigned - Conversation with Yashvi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 09:34:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yashvi Yashvi                    [email-masked]           01:24 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:24 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Hello Yashvi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:24 PM, 13th Jan                     Yashvi                    3           01:25 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:25 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:25 PM, 13th Jan                     Yashvi                    2           01:25 PM, 13th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:25 PM, 13th Jan                     Yashvi                    1           01:25 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:25 PM, 13th Jan                     Yashvi                    [email-masked]           01:25 PM, 13th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:25 PM, 13th Jan                     Yashvi                    There is a problem with alignment           01:25 PM, 13th Jan                   Mais                   Hi Yashvi, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:25 PM, 13th Jan                     Yashvi                             01:25 PM, 13th Jan                     Yashvi                    I have a warranty for this product and product is having alignment issues           01:26 PM, 13th Jan                   Mais                   We kindly ask you to please share with us images/videos about the issue you have faced, so that we can check for you further           01:26 PM, 13th Jan                     Yashvi                    Sure           01:26 PM, 13th Jan                     Yashvi                             01:26 PM, 13th Jan                     Yashvi                             01:27 PM, 13th Jan                     Yashvi                    * File attached - 44f4596b975194b2b7ca5b.mp4 *             01:28 PM, 13th Jan                     Yashvi                    Though these issues will not be evident enough in a video           01:28 PM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:29 PM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can           01:29 PM, 13th Jan                     Yashvi                    Ok           01:30 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:30 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:34 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582858