Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 09:13:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:00 PM, 13th Jan                     User                    i wasn’t connected           01:00 PM, 13th Jan                   Mais                   Dear customer, Good Morning. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           01:01 PM, 13th Jan                     User                    My order number is 8409063924 when I will get it?           01:02 PM, 13th Jan                     User                    It took a long time           01:02 PM, 13th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay. This is definitely not the experience we wish you had when shopping on our website.           01:04 PM, 13th Jan                   Mais                   We would like to inform you that your order 8409063924  is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           01:04 PM, 13th Jan                   Mais                   In case you did not receive the SMS, you can use this conversation as a proof to collect your order           01:05 PM, 13th Jan                     User                    When it will arrive?           01:05 PM, 13th Jan                     User                    It’s been more than a week since I’ve ordered it!!!           01:06 PM, 13th Jan                   Mais                   Kindly note that your order is ready for pick up at the store, please visit the store and collect your items           01:06 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:08 PM, 13th Jan                     User                    Yes           01:08 PM, 13th Jan                     User                    when It will be delivered?           01:09 PM, 13th Jan                   Mais                   Kindly note that your order 8409063924  has been made as a click and collect delivery method           01:10 PM, 13th Jan                   Mais                   So it should be picked from the store, not a home delivery           01:11 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:12 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           01:13 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582804