Subject: Ticket Assigned - Conversation with Cecille
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 09:13:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cecille Cecille                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  cecille Bot:  Hi cecille, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  941028216 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9410282016 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 14/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0547112438            12:58 PM, 13th Jan                   Mais                   Hi Cecille, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           12:58 PM, 13th Jan                   Mais                   We can see that you have contacted us regarding your order 9410282016           12:59 PM, 13th Jan                     Cecille                    i have other concern           12:59 PM, 13th Jan                     Cecille                    about my points in shukran           12:59 PM, 13th Jan                   Mais                   Kindly note that the Shukran points will be added after 14 days start from the date of receiving the order           01:01 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:02 PM, 13th Jan                     Cecille                    i have like 19 aed in my shukran im trying to use before i place my order but still i pay without sharkan point           01:02 PM, 13th Jan                     Cecille                    then now my now my shurakan ponits is zero then where the 19 aed  before           01:03 PM, 13th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           01:03 PM, 13th Jan                   Mais                   Please give me a minute to check.           01:03 PM, 13th Jan                     Cecille                    ok please           01:04 PM, 13th Jan                   Mais                   Kindly note that you have 3 orders under the verification           01:08 PM, 13th Jan                     Cecille                    but thats not go thur           01:08 PM, 13th Jan                   Mais                   And in this order 9410281237 you have used 392 Shukran points ( AED19.60 ), and the order is under verification           01:09 PM, 13th Jan                   Mais                   Please allow us 24 hours so that the order can be confirmed or canceled           01:09 PM, 13th Jan                   Mais                   In case the order has been canceled the points will be returned to your Shukran card           01:09 PM, 13th Jan                   Mais                   And if it has been confirmed then you will use the points through this order           01:10 PM, 13th Jan                     Cecille                    okok i got it thanks a lot           01:10 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:11 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           01:12 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582801