Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 09:10:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, the product I have ordered was broken. Is it possible to bring it to the store and exchange with unbroken same product in the physical shop? So I can choose the product carefully checking there’s no broken part etc           12:35 PM, 13th Jan                     User                    Because if I have to return and order again on online, there will be double payment until the first order amount is refund, plus I can’t be sure if I’ll get the proper one in the next online order           12:36 PM, 13th Jan                   Mais                   Dear customer, Good Morning. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you           12:37 PM, 13th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           12:37 PM, 13th Jan                     User                    Thanks for your reply           12:38 PM, 13th Jan                   Mais                   Could you please share with us images about the items you received along with the order number so that we can check for you further           12:39 PM, 13th Jan                     User                    its just I want this product, but im afraid even I order again on online, I may receive broken one again - it’s a washing powder can, and because of the material, it arrived with bending some parts           12:40 PM, 13th Jan                   Mais                   Please accept our full apology for this, and we regret to inform you that the exchange service is not available for Home Centre products, you can return to the store and then purchase a new item           12:42 PM, 13th Jan                     User                    So even the products I ordered from online, I can return them to the store physically?           12:43 PM, 13th Jan                     User                    the product I want to purchase (again) is washing powder box (can) which is on sale online - is it the same price in store also? And which store is available?           12:44 PM, 13th Jan                   Mais                   Could you please share your order number so that I can assist you further?           12:44 PM, 13th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           12:46 PM, 13th Jan                     User                    Sorry           12:47 PM, 13th Jan                     User                    just a moment please I’ll search for my order number           12:47 PM, 13th Jan                   Mais                   Sure, please take your time.           12:47 PM, 13th Jan                     User                    8409658787           12:49 PM, 13th Jan                     User                    this so my order number           12:49 PM, 13th Jan                     User                    Reese Washing Powder Box with Lid and Scoop - 3.9 KD in online           12:50 PM, 13th Jan                   Mais                   Could you please share images about the item showing the issue?           12:51 PM, 13th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           12:54 PM, 13th Jan                     User                    Ok           12:54 PM, 13th Jan                     User                    just a moment please I’ll go take picture           12:54 PM, 13th Jan                     User                             01:00 PM, 13th Jan                   Mais                   Kindly note that you can return the item to the store or through the online, however we will check the item availability  at the stores           01:00 PM, 13th Jan                     User                    Do you see that left side is not straight?           01:01 PM, 13th Jan                   Mais                   Yes sure, please accept our full apology for this, you can return the item to the nearest store to you for Home Centre           01:02 PM, 13th Jan                   Mais                   As well, please check the attached image to find the stores which have the item           01:04 PM, 13th Jan                   Mais                            01:04 PM, 13th Jan                     User                    Okay, and is the price of this product same in stores also?           01:04 PM, 13th Jan                     User                    thank you for the list!           01:04 PM, 13th Jan                   Mais                   We will be always happy to help           01:05 PM, 13th Jan                   Mais                   Kindly note that we are unable to determine the price of the item at the stores           01:05 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           01:06 PM, 13th Jan                     User                    Oh ok, then I’ll just go to store to return   Things I want to return and check the price of my own           01:07 PM, 13th Jan                     User                    thanks for your help!           01:08 PM, 13th Jan                     User                    that’s it for today, thank you very much!           01:08 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           01:10 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582796