Subject: Ticket Assigned - Conversation with Marie
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 08:40:35 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marie Marie                    5           12:21 PM, 13th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:21 PM, 13th Jan                   MAX UAE whatsapp bot                    Hello Marie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:21 PM, 13th Jan                     Marie                    5           12:21 PM, 13th Jan                   MAX UAE whatsapp bot                    Hi Marie , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            12:21 PM, 13th Jan                     Marie                    5           12:21 PM, 13th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:21 PM, 13th Jan                   Mais                   Hi Marie, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:23 PM, 13th Jan                     Marie                    Hello again Mais           12:23 PM, 13th Jan                     Marie                             12:23 PM, 13th Jan                     Marie                             12:23 PM, 13th Jan                     Marie                    Here is the invoice for the purchase           12:23 PM, 13th Jan                     Marie                    Why was I only refunded for 1 pants           12:24 PM, 13th Jan                     Marie                    Does not make any sense           12:24 PM, 13th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:25 PM, 13th Jan                   Mais                   Sorry for the delay, we are still checking           12:30 PM, 13th Jan                     Marie                    okay please check           12:31 PM, 13th Jan                   Mais                   Could you please confirm if you have handed the 2 items to the courier?           12:32 PM, 13th Jan                     Marie                    yes the very same day I handed over both pants           12:32 PM, 13th Jan                   Mais                   Please give me a minute to check.           12:34 PM, 13th Jan                     Marie                    Ok           12:34 PM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:37 PM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can           12:37 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           12:39 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:40 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582708