Subject: Ticket Assigned - Conversation with Hi There
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 08:39:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi There Hi There                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi there Bot:  Hi hi there, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971528311765            12:23 PM, 13th Jan                     Hi There                    ok           12:23 PM, 13th Jan                   Mais                   Hi Aniru, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           12:24 PM, 13th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           12:24 PM, 13th Jan                     Hi There                    ok           12:24 PM, 13th Jan                     Hi There                    i have returned few products and i didnt get my refund           12:24 PM, 13th Jan                     Hi There                    my order id is 9408258954           12:25 PM, 13th Jan                     Hi There                    order date is 31 st dec 2022           12:25 PM, 13th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:29 PM, 13th Jan                   Mais                   Sorry for the delay, we are still checking           12:34 PM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:35 PM, 13th Jan                   Mais                   We will get in touch with you at the soonest we can           12:35 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           12:37 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           12:38 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582702