Subject: Ticket Assigned - Conversation with Jana
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 08:33:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jana Jana                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi jana, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:22 PM, 13th Jan                     Jana                    Where is my refund           12:22 PM, 13th Jan                   Mais                   Hi Jana, Good Morning Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:25 PM, 13th Jan                   Mais                   Please give me a minute to check.           12:25 PM, 13th Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:28 PM, 13th Jan                   Mais                   Once the refund is processed the amount you paid to your My Credit.           12:28 PM, 13th Jan                     Jana                    Ok           12:29 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           12:29 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:32 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582683