Subject: Ticket Assigned - Conversation with Anik
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 08:22:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anik Anik                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  anik Bot:  Hi anik, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409912249 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM664230633     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0582554420            12:15 PM, 13th Jan                   Mais                   Hi Anik, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:16 PM, 13th Jan                   Mais                   We can see that you have contacted us regarding your order 9409912249           12:16 PM, 13th Jan                     Anik                    Hi Mais           12:16 PM, 13th Jan                     Anik                    Ok on 10th I order a hoodie           12:16 PM, 13th Jan                     Anik                    It mentioned delivered by tmrw i.e., 11th           12:16 PM, 13th Jan                     Anik                    I have to pick up from choitram ajman           12:17 PM, 13th Jan                     Anik                    But the package isn't delivered yet and there is no tracking status           12:17 PM, 13th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           12:17 PM, 13th Jan                   Mais                   Could you please confirm your contact number, and if you have received any code?           12:17 PM, 13th Jan                     Anik                    Can you kindly check, what's causing this delay           12:17 PM, 13th Jan                     Anik                    Nope           12:18 PM, 13th Jan                     Anik                    I haven't received any message           12:18 PM, 13th Jan                     Anik                    Last SMS was the shipping order no. Info           12:18 PM, 13th Jan                   Mais                   Could you please confirm your contact number +971582554420           12:18 PM, 13th Jan                     Anik                    Yep that's my number           12:19 PM, 13th Jan                     Anik                    Weve shipped your order 9409912249 for Rick and Morty Printed Sweatsh...  to Choitrams  Opp Ajman Post Office, Sheikh Rashid Bin Humeed St, Al Nakhil, Ajman. Expect arrival by 10-01-2023. Track it: https://maxfashion.app.link/Wsmk3N3uuwb           12:19 PM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             12:19 PM, 13th Jan                     Anik                    I Appriciate that           12:19 PM, 13th Jan                   Mais                   We will get in touch with you and process your order at the soonest we can, just please allow us the time           12:19 PM, 13th Jan                   Mais                   Please be assured that we will do our best to meet all your wish, your time and comfort are really important to us           12:19 PM, 13th Jan                     Anik                    Please , if possible make it get delivered by today           12:19 PM, 13th Jan                     Anik                    Thank you           12:19 PM, 13th Jan                   Mais                   Is there anything else I can assist you with?           12:20 PM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:22 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582653