Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 07:50:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9410024538 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011123003140     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:30 AM, 13th Jan                     Hi                    ur tracking webpage shows cant be found           11:31 AM, 13th Jan                   Mais                   Dear customer, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           11:31 AM, 13th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you.           11:31 AM, 13th Jan                   Mais                   Please allow me a minute to check your order 9410024538           11:31 AM, 13th Jan                     Hi                    mais yes i ve been messaging it since yesterday           11:32 AM, 13th Jan                     Hi                    but still im just getting da message as he cant find the addrrss or locations           11:32 AM, 13th Jan                     Hi                    wat does dat mean           11:33 AM, 13th Jan                     Hi                    since yesterday i ve been waiting for the parcel           11:33 AM, 13th Jan                     Hi                    u der mais           11:33 AM, 13th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:35 AM, 13th Jan                     Hi                    how long will u take           11:35 AM, 13th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9410024538 has been out for delivery on 13-1-23, and we hope it will be delivered to you as soon as possible.           11:36 AM, 13th Jan                     Hi                    tell me da address           11:37 AM, 13th Jan                   Mais                   Please allow us till the end of this day so that the order can be delivered, and kindly note that you will be contacted before delivering the items           11:37 AM, 13th Jan                   Mais                   Allow me a minute please           11:37 AM, 13th Jan                     Hi                    as my sis always book through u           11:37 AM, 13th Jan                     Hi                    and usually dey come on time           11:38 AM, 13th Jan                   Mais                   Kindly note that the address we have is Manazil tower 3  MANAZIL TOWER 3, 908 AL TAWUUN , SHARJAH, UAE           11:39 AM, 13th Jan                     Hi                    but dis time for da first time i ordered n i m being chasing it alot           11:39 AM, 13th Jan                     Hi                    can i ve ur delivery man number n name           11:39 AM, 13th Jan                   Mais                   Please accept our full apology for this delay, and be assured that we will do our best to solve this issue and deliver your items at the soonest we can           11:40 AM, 13th Jan                   Mais                   Just please allow us till the end of this day as a maximum           11:40 AM, 13th Jan                     Hi                    wat if i dont get my parcel by today           11:41 AM, 13th Jan                     Hi                    wat is the email id on it           11:41 AM, 13th Jan                     Hi                    could u be able to change it           11:41 AM, 13th Jan                   Mais                   Kindly note that in case you did not receive your order by the end of this day, just please contact us again and we will do the needful           11:42 AM, 13th Jan                   Mais                   As well the email id is [email-masked], and we regret to inform you that we are unable to change it           11:42 AM, 13th Jan                     Hi                    can u not do it now           11:42 AM, 13th Jan                   Mais                   Please note that your order is on it/s way to you and is will be delivered at the soonest, please allow us the time so that you can receive your items           11:43 AM, 13th Jan                   Mais                   Is there anything else I can assist you with?           11:45 AM, 13th Jan                     Hi                    can he call me on another number           11:45 AM, 13th Jan                   Mais                   Yes, sure, please provide us with the alternative contact number so that we can raise the issue           11:45 AM, 13th Jan                     Hi                    052 673 3943           11:46 AM, 13th Jan                     Hi                    dis is my sis number           11:46 AM, 13th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             11:46 AM, 13th Jan                     Hi                    kim           11:46 AM, 13th Jan                     Hi                    ask dem to call on my sis number as i will be out for salah           11:46 AM, 13th Jan                   Mais                   We will provide the courier with the new contact number in order to be fully assisted.           11:46 AM, 13th Jan                   Mais                   Is there anything else I can assist you with?           11:48 AM, 13th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           11:50 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582567